Collections Specialist

One Workforce Global; Pampanga; On-site; PHP 300,000 - 540,000; Full time

Job summary

One Workforce Global is seeking a Collections Specialist (Onsite) to support a US-based retail and consumer finance client. You will manage customer accounts, perform outbound collection calls, and resolve past-due balances while preserving positive relationships.

The role requires at least 3 years in collections or related roles, strong English communication, and experience negotiating payment plans. Proficiency with CRM systems and MS Office is expected.

Qualifications

• Minimum of 3 years in Collections, Accounts Receivable, or related roles.
• Strong English communication skills, both verbal and written.
• Experience negotiating payment plans and resolving delinquent accounts.
• Proficient in CRM platforms, Microsoft Office, and email communications.

Responsibilities

• Conduct outbound collection calls to past-due customers.
• Send follow-ups and payment reminders via email and phone.
• Negotiate payment arrangements to bring accounts current.
• Handle inbound inquiries and provide customer service.
• Maintain accurate notes and records in CRM systems.
• Meet collection targets while delivering excellent customer experience.

Skills

Collections

Accounts Receivable

Customer Service

Outbound Calls

CRM

MS Office

Tools

CRM platforms

Microsoft Office

Email tools

Job description

One Workforce Global is looking for a Collections Specialist (Onsite) to support our client, a leading retail and consumer finance organization that provides flexible payment solutions to customers across the United States.

The ideal candidate will be responsible for managing customer accounts, conducting outbound collection calls, and communicating with customers via phone and email to resolve outstanding balances while maintaining positive customer relationships.

Key Responsibilities

• Conduct outbound collection calls to customers with past-due accounts.
• Send collection follow-ups and payment reminders through email and phone communications.
• Negotiate payment arrangements and assist customers in bringing accounts current.
• Handle inbound account inquiries and provide excellent customer service.
• Maintain accurate account notes and customer records in CRM systems.
• Meet collection and productivity targets while delivering a positive customer experience.

Qualifications

• Minimum of 3 years of experience in Collections, Accounts Receivable, Account Management, Customer Service, BPO Collections, or related roles.
• Proven experience handling outbound collection calls and account resolution.
• Strong English communication skills, both verbal and written.
• Experience negotiating payment plans and managing delinquent accounts.
• Proficient in CRM platforms, Microsoft Office, and email communication tools.
• Ability to work efficiently in an onsite office environment.
• Experience supporting US-based customers is highly preferred.

What We're Looking For

• Strong communication and negotiation skills.
• Customer-focused and solution-oriented mindset.
• Ability to manage multiple accounts and follow-ups effectively.
• Detail-oriented, organized, and results-driven.
• Comfortable working in a fast-paced environment.

Work Location

• Onsite Position

Work Schedule

• Open to US Time Zone working hours
• Open to flexible schedules
• Open to split rest days

Why Join Us?

• Stable, long-term opportunity
• Competitive compensation package
• Career growth and development opportunities
• Supportive and mission-driven work environment
• Collaborative onsite team culture