Collection Associate-B2B Account Receivable

Egatee Online Nigeria; Taguig; On-site; PHP 446,000 - 625,000; Full time

Job summary

Egatee Online Nigeria in Taguig is seeking a Collection Associate – B2B Accounts Receivable to manage assigned customer portfolios, drive timely collections, and maintain strong relationships to support healthy cash flow.

The role requires 2–5 years in AR/B2B collections, familiarity with AR aging, dunning, and payment disputes, experience with ERP platforms, and excellent English communication for a US-aligned portfolio. Night shift on-site in Aura Taguig.

Qualifications

• Bachelor's degree required in Commerce, Finance or Accounting.
• 2–5 years of relevant AR/B2B collections experience.
• Strong understanding of AR aging, dunning and promise-to-pay.
• Experience with ERP systems and AR tools.

Responsibilities

• Manage assigned customer portfolios and aging buckets to meet collection targets.
• Conduct collections via calls and emails; follow up on payments.
• Coordinate with Billing, Sales and Cash Application to resolve delays.
• Maintain accurate collection notes and account status.
• Support AP portal activities and PO-related issues.
• Escalate critical accounts and disputes per governance.
• Meet productivity, quality, and SLA requirements while ensuring a positive customer experience.

Skills

B2B collections

Accounts receivable

Dispute handling

Customer communication

US collections experience

ERP systems

MS Office

English proficiency

Education

Bachelor's degree in Commerce / Finance / Accounting

Tools

NetSuite

SAP

Oracle

MS Excel

Job description

Job title: Collection Associate – B2B Accounts Receivable

Experience: 2-5 years

Industry: B2B / SaaS / Technology / Shared Services

Work Setup: Onsite in Aura Taguig

Shift: Night Shift

Target Start Date: September 7,2026

Role Summary:

Responsible for managing assigned customer portfolios and driving timely collections while maintaining strong customer relationships and supporting healthy cash flow. The role involves proactive follow-up on overdue invoices, dispute coordination, reconciliation activities, and maintaining complete customer interaction history. Candidates should be flexible to work in US shifts to support a global portfolio.

Key Responsibilities:

• Relevant experience in Accounts Receivable, B2B Collections, or Order-to-Cash processes in a shared services environment is preferred
• Manage assigned customer portfolios and aging buckets to achieve collection targets.
• Conduct collections through calls and emails and follow up on payment commitments.
• Investigate and resolve payment delays by coordinating with Billing, Sales and Cash Application teams.
• Maintain accurate collection notes, customer correspondence and account status.
• Support AP portal activities, invoice submissions, vendor setup requirements and PO-related issues.
• Escalate critical accounts and disputes as per defined governance processes.
• Meet productivity, quality, and SLA requirements while ensuring a positive customer experience.

Required Skills:

• Bachelor's degree in Commerce / Finance / Accounting
• 2-5 years of relevant experience
• Strong experience in B2B collections, account reconciliations, dispute handling and customer communication.
• Good understanding of AR aging, dunning processes and promise-to-pay management.
• Experience working with ERP systems such as NetSuite, SAP, Oracle, or similar platforms and exposure to AR tools is preferred.
• Strong analytical skills, attention to detail and proficiency in MS office required.
• Excellent verbal and written English communication with CEFR C1 proficiency (or equivalent) is required, along with strong negotiation and stakeholder management skills.
• With US B2B Collections experience.