B2B Collections Associate

TP; Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

TP seeks a Collection Associate – B2B Accounts Receivable to manage customer portfolios and drive timely collections while maintaining strong relationships and supporting healthy cash flow. The role requires 2–5 years of experience and a Bachelor’s degree in Commerce/Finance/Accounting.

You will perform dunning, dispute coordination, and reconciliation activities, coordinating with Billing, Sales and Cash Application teams.

Qualifications

• Experience in AR, collections, or Order-to-Cash in a shared services setting
• Strong understanding of AR aging, dunning, and promise-to-pay management
• Proficiency with ERP systems (NetSuite/SAP/Oracle) and MS Office

Responsibilities

• Manage assigned customer portfolios and aging buckets to meet collection targets.
• Conduct collections via calls and emails and follow up on payment commitments.
• Coordinate with Billing, Sales, and Cash Application to resolve delays.
• Maintain accurate collection notes and account status updates.
• Support AP portal activities, invoice submissions, and PO-related issues.
• Escalate critical accounts per governance processes.

Skills

B2B collections

Account reconciliations

Dispute handling

Customer communication

English (CEFR C1)

Education

Bachelor's degree (Commerce / Finance / Accounting)

Tools

NetSuite

SAP

Oracle

Job description

Collection Associate – B2B Accounts Receivable

Experience: 2–5 years

Industry: B2B / SaaS / Technology / Shared Services

Education: Bachelor's degree (Commerce / Finance / Accounting)

Role Summary

Responsible for managing assigned customer portfolios and driving timely collections while maintaining strong customer relationships and supporting healthy cash flow. The role involves proactive follow-up on overdue invoices, dispute coordination, reconciliation activities, and maintaining complete customer interaction history. Candidates should be flexible to work in US shifts to support global portfolio.

Key Responsibilities

• Relevant experience in Accounts Receivable, B2B Collections, or Order-to-Cash processes in a shared services environment is preferred
• Manage assigned customer portfolios and aging buckets to achieve collection targets.
• Conduct collections through calls and emails and follow-up on payment commitments.
• Investigate and resolve payment delays by coordinating with Billing, Sales and Cash Application teams.
• Maintain accurate collection notes, customer correspondence and account status.
• Support AP portal activities, invoice submissions, vendor setup requirements and PO-related issues.
• Escalate critical accounts and disputes as per defined governance processes.
• Meet productivity, quality and SLA requirements while ensuring a positive customer experience.

Required Skills

• Strong experience in B2B collections, account reconciliations, dispute handling and customer communication.
• Good understanding of AR aging, dunning processes and promise-to-pay management.
• Experience working with ERP systems such as NetSuite, SAP, Oracle, or similar platforms and exposure to AR tools is preferred.
• Strong analytical skills, attention to detail and proficiency in MS office required.
• Excellent verbal and written English communication with CEFR C1 proficiency (or equivalent) is required, along with strong negotiation and stakeholder management skills.