Client Support Specialist

Recruitify_HR; Metro Manila; On-site; PHP 223,000 - 335,000; Full time

Job summary

Recruitify_HR in the Philippines is hiring a customer service representative to assist clients across channels, resolve inquiries, and maintain accurate records of interactions. You will work closely with teammates to improve service delivery and ensure client satisfaction in a fast-paced environment.

The role requires a diploma or equivalent experience, 1–3 years in customer service, strong communication, patience, empathy and problem-solving abilities.

Qualifications

• Diploma in a relevant field or equivalent experience.
• 1–3 years of customer service experience.
• Strong communication skills and a customer-focused mindset.
• Ability to handle multiple tasks and prioritize effectively.
• Patience, empathy, and problem-solving abilities.

Responsibilities

• Provide exceptional customer service to clients through various communication channels.
• Resolve customer inquiries and issues efficiently while ensuring client satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve overall service delivery.
• Participate in training sessions to enhance skills and knowledge about products and services.

Skills

Communication skills

Customer focus

Multitasking

Problem solving

Education

Diploma in a relevant field

Job description

Recruitify_HR in the Philippines is hiring a customer service representative to assist clients across channels, resolve inquiries, and maintain accurate records of interactions. You will work closely with teammates to improve service delivery and ensure client satisfaction in a fast-paced environment.

The role requires a diploma or equivalent experience, 1–3 years in customer service, strong communication, patience, empathy and problem-solving abilities.