Client Support Officer | AU Client | Onsite

Boutique Outsource Solutions Pty Ltd; Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive salary package

25 days paid leave

HMO from Day 1

Travel and meal allowances

Free rice, snacks, and drinks

Attendance-based bonuses

Fun and supportive work environment

Gaming area, sports activities, and/K歌

Job summary

Boutique Outsource Solutions Pty Ltd is seeking a Client Support Officer in Ortigas, Pasig, to deliver exceptional customer service for Australian clients. You will handle inquiries, manage contracts, and provide proactive solutions while following established processes.

The role emphasizes listening, rapport-building, and ownership of customer issues, with opportunities to grow through training and team collaboration.

Qualifications

• Bachelor's Degree or equivalent experience.
• Customer service experience is an advantage but not required; open to capable fresh graduates.
• Excellent spoken and written English.
• Ability to listen, understand, and provide solutions.
• Willing to work onsite in Ortigas, Pasig with a 6:30 AM Manila time shift.

Responsibilities

• Handle emails and calls with Australian clients and team members.
• Provide excellent customer service and admin support for property purchases in Queensland.
• Build rapport, understand needs, and provide appropriate solutions.
• Review property contracts and keep the client management system updated.
• Follow processes and take ownership of inquiries to resolve issues.
• Work with the team to achieve great client outcomes.
• Participate in training to learn Queensland property buying/selling.

Skills

Customer service

Active listening

Problem solving

Communication

Teamwork

Coachability

Education

Bachelor's degree or equivalent

Job description

About the Role

We are looking for a Client Support Officer who genuinely enjoys helping people and takes pride in delivering a positive customer experience.

You will be supporting customers of an Australian business, so we are looking for someone who can communicate confidently and professionally, build rapport with customers, understand their needs, and think on their feet when resolving enquiries or issues.

This role is ideal for someone who is service-oriented, positive, patient and solutions-focused. You don't need to be the most extroverted person in the room — what matters most is your ability to listen, understand the situation, communicate clearly, and genuinely want to help.

You will also need to be comfortable learning new systems and processes, following procedures accurately, accepting feedback, and taking ownership when something needs to be resolved.

Key Responsibilities

• Handle emails, inbound and outbound calls with Australian clients and team members.
• Provide an excellent level of customer service and administrative support to customers buying and selling property within Queensland, Australia.
• Actively engage with prospective clients to build rapport, understand their needs and provide appropriate solutions.
• Manage administration tasks such as reviewing property contracts for sale and other associated documentation, following up on outstanding items and keeping the client management system updated with all notes and data.
• Provide accurate information to customers and follow established processes and procedures.
• Take ownership of customer enquiries and work towards resolving issues rather than simply passing them on.
• Work within a team to ensure great client outcomes.
• Participate in training to develop your knowledge of property buying and selling within Queensland and support our clients and team.

What We're Looking For

We are looking for someone who can demonstrate strong customer-service behaviours, sound judgement and a genuine willingness to learn

• Bachelor's Degree in any discipline or equivalent relevant experience.
• Customer service experience is an advantage, but not essential. We are open to capable fresh graduates with the right attitude and customer-service mindset.
• Experience supporting Australian, US, UK or other international customers is an advantage, but is not a requirement.
• Excellent spoken and written English.
• Strong listening and interpersonal skills.
• Genuine desire to help customers and find effective solutions.
• Ability to remain calm and professional when dealing with difficult or unexpected situations.
• Coachability - willing to listen to feedback, accept corrections, learn from mistakes and continuously improve.
• Accuracy and attention to detail - understand the importance of providing correct information and following processes.
• Ownership and accountability - takes responsibility for resolving issues and follows through rather than simply passing problems on to others.
• Good judgement and problem-solving skills.
• Positive and solutions-focused attitude.
• Ability to adapt quickly and learn new systems and processes.
• Ability to work effectively as part of a team.
• Willing to work onsite in Ortigas, Pasig with a shift schedule of 6:30AM Manila time.

We Value Customer-Service Instincts

You don't need to be the loudest or most extroverted person in the room.

We are looking for someone who can make customers feel heard and supported, communicates with confidence, stays positive under pressure, and genuinely wants to help.

We also value people who are willing to learn, accept feedback, pay attention to detail and take ownership of customer issues from start to finish.

Your previous job title or industry background is not the only thing that matters to us. We are interested in how you think, how you respond to customers, and how you approach real-world situations.

Candidates with experience supporting Australian, US, UK or other international customers are encouraged to apply, but this experience is not essential. We welcome applications from both experienced customer-service professionals and capable fresh graduates who can demonstrate the right customer-service behaviours and attitude.

Perks & Benefits

• Competitive salary package
• 25 days paid leave
• HMO from Day 1
• Travel and meal allowances
• Free rice, snacks, and drinks
• Attendance-based bonuses
• Fun and supportive work environment
• Gaming area, sports activities, and Karaoke Fridays