Client Support & Data Entry Specialist

Sourcepass; Philippines; On-site; PHP 290,000 - 424,000; Full time

Job summary

Sourcepass in the Philippines is seeking a Customer Service Administrator to manage phones, ticketing, and data-entry tasks in a fast-paced environment. You will interact with clients and colleagues clearly in English and document all communications to support service quality.

The role requires reliable, detail-oriented individuals with 2–3 years of office customer service experience, strong typing, and Windows proficiency. The shift runs Monday–Friday, 9 AM–6 PM EST, with training provided.

Qualifications

• Reliable – Shows up for work on time – ready to work
• Minimum 2-3years of experience providing Customer Service in an office setting
• Ability to effectively communicate by phone
• Ability to speak and write in English, clearly and professionally
• Proficiency with computer (Windows Operating system)
• Strongtyping skills required Pays attention to detail

Responsibilities

• Answer incoming phone calls, enter tickets in Sourcepass standard format and document everything in our ticketing database
• Enter tickets via our customer email portal
• File paperwork and documentation as needed
• Process data entry tasks as needed
• Call clients to inform them of scheduling and/or changes
• Assist management team in special projects as deemed necessary

Skills

Customer service experience

Phone communication

English writing

Windows proficiency

Typing speed

Attention to detail

Job description

Sourcepass in the Philippines is seeking a Customer Service Administrator to manage phones, ticketing, and data-entry tasks in a fast-paced environment. You will interact with clients and colleagues clearly in English and document all communications to support service quality.

The role requires reliable, detail-oriented individuals with 2–3 years of office customer service experience, strong typing, and Windows proficiency. The shift runs Monday–Friday, 9 AM–6 PM EST, with training provided.