Customer Service Specialist - Fast, Empathetic Support

Miranda HR; Pasig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A staffing agency is seeking a Customer Service Representative for on-site work in Pasig, Philippines. The ideal candidate will have at least 1 year of BPO experience and possess a High School Diploma or equivalent. Responsibilities include assisting customers with inquiries, providing accurate product information, and collaborating with team members to enhance customer satisfaction. The role requires strong customer service, organizational, and communication skills.

Qualifications

• At least 1 year of BPO experience.
• Proficiency in scheduling and back office support.
• Experience in a call center environment is a plus.

Responsibilities

• Assist customers with inquiries and resolve issues promptly.
• Provide accurate information about products and services.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Collaborate with team members to achieve customer satisfaction and operational goals.

Skills

Strong customer service skills

Excellent organizational skills

Strong communication and interpersonal skills

Education

High School Diploma or equivalent

Job description

A staffing agency is seeking a Customer Service Representative for on-site work in Pasig, Philippines. The ideal candidate will have at least 1 year of BPO experience and possess a High School Diploma or equivalent. Responsibilities include assisting customers with inquiries, providing accurate product information, and collaborating with team members to enhance customer satisfaction. The role requires strong customer service, organizational, and communication skills.