Customer Service Administrator

Sourcepass; Philippines; On-site; PHP 290,000 - 424,000; Full time

Job summary

Sourcepass in the Philippines is seeking a Customer Service Administrator to manage phones, ticketing, and data-entry tasks in a fast-paced environment. You will interact with clients and colleagues clearly in English and document all communications to support service quality.

The role requires reliable, detail-oriented individuals with 2–3 years of office customer service experience, strong typing, and Windows proficiency. The shift runs Monday–Friday, 9 AM–6 PM EST, with training provided.

Qualifications

• Reliable – Shows up for work on time – ready to work
• Minimum 2-3years of experience providing Customer Service in an office setting
• Ability to effectively communicate by phone
• Ability to speak and write in English, clearly and professionally
• Proficiency with computer (Windows Operating system)
• Strongtyping skills required Pays attention to detail

Responsibilities

• Answer incoming phone calls, enter tickets in Sourcepass standard format and document everything in our ticketing database
• Enter tickets via our customer email portal
• File paperwork and documentation as needed
• Process data entry tasks as needed
• Call clients to inform them of scheduling and/or changes
• Assist management team in special projects as deemed necessary

Skills

Customer service experience

Phone communication

English writing

Windows proficiency

Typing speed

Attention to detail

Job description

All Jobs > Customer Service Administrator

A fast-paced customer service role that requires solid communications skills, and the ability to ask the right questions that uncover information necessary to assist in resolving client issues. The ideal candidate is detail oriented, consistent, and patient. This role requires someone who is comfortable with technology and has a willingness to learn about technology terms and acronyms. The shift for this position is Monday - Friday, 9AM - 6PM EST. This position reports to the Customer Service Team Lead.

RESPONSIBILITIES

• Phones – You will be asked to answer incoming phone calls, enter tickets in the Sourcepass standard format and document everything in our ticketing database
• Emails - You will be asked to enter tickets into our database that arrive via our customer email portal
• Filing – You will be asked to file paperwork and documentation as needed
• Data Entry – You will be asked to process data entry tasks as needed
• Outbound Calling – You will be asked to call clients to inform them of scheduling and/or changes
• You will be asked to assist management team in special projects as deemed necessary

DESIRED SKILLSET/EXPERIENCE

Reliable – Shows up for work on time – ready towork

Minimum 2-3years of experience providing Customer Service in an office setting

Ability to effectively communicate by phone

Ability to speak and write in English, clearly and professionally

Proficiency with computer (Windows Operating system)

Strongtyping skills required

Pays attention to detail

Requirements

Reliable – Shows up for work on time – ready towork

Minimum 2-3years of experience providing Customer Service in an office or remote setting

Ability to effectively communicate by phone

Ability to speak and write in English, clearly and professionally

Proficiency with computer (Windows Operating system)

Strongtyping skills required Pays attention to detail