Client Experience Operations Supervisor

FIS; Makati; On-site; PHP 500,000 - 700,000; Full time

Job summary

FIS is seeking a seasoned supervisor to lead client service operations in Makati. You will oversee call center and service desk activities, ensuring timely escalation and resolution of client issues while maintaining service standards.

You will steer a team, coordinate with internal and external stakeholders, and drive continuous improvement through data-driven reviews and reports. This position is based in Makati and requires full-time commitment.

Qualifications

• Experience supervising teams in client service operations.
• Strong communication and stakeholder management skills.
• Ability to analyze data and generate actionable reports.

Responsibilities

• Oversees call center and service desk operations to ensure efficient triage and resolution of client issues.
• Leads virtual client service across channels to provide escalated support and timely resolutions.
• Guides team performance, sets clear goals, and aligns with operational targets to meet service standards.

Job description

FIS is seeking a seasoned supervisor to lead client service operations in Makati. You will oversee call center and service desk activities, ensuring timely escalation and resolution of client issues while maintaining service standards.

You will steer a team, coordinate with internal and external stakeholders, and drive continuous improvement through data-driven reviews and reports. This position is based in Makati and requires full-time commitment.