Client Support & Success Associate II

FIS - Fidelity Information Services; Manila; On-site; PHP 201,000 - 290,000; Full time

Job summary

FIS - Fidelity Information Services in Manila is seeking an entry-level client support specialist to handle escalated client issues, post-sales questions, and sales inquiries. You will communicate with clients as a primary contact and contribute to documentation and reporting.

Under moderate supervision, you will support pre-sales activities and assist in maintaining smooth operations of sales and support processes. Experience through education or internships is acceptable.

Qualifications

• Entry-level role requiring basic education and practical exposure.
• Ability to follow guidelines while solving low to moderate problems.
• Good communication and collaboration with colleagues.

Responsibilities

• Handle escalated client issues and post-sales support via multiple channels.
• Process sales orders or inquiries and provide timely updates to clients.
• Create, maintain, and disseminate client-facing documentation and support materials.

Job description

FIS - Fidelity Information Services in Manila is seeking an entry-level client support specialist to handle escalated client issues, post-sales questions, and sales inquiries. You will communicate with clients as a primary contact and contribute to documentation and reporting.

Under moderate supervision, you will support pre-sales activities and assist in maintaining smooth operations of sales and support processes. Experience through education or internships is acceptable.