Client Success & Solutions Specialist III

FIS - Fidelity Information Services; Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

Fidelity Information Services in the Philippines seeks an intermediate professional to provide advanced client support, including quotes and sales order processing, while serving as a primary contact for client inquiries and feedback.

You will mentor less experienced colleagues, assist in training on product updates, and contribute to process improvements to boost efficiency and service quality.

Responsibilities

• Provides advanced support for clients, including quotes and processing sales orders.
• Maintains positive relationships with clients as the primary point of contact for inquiries and feedback.
• Generates regular reports on client interactions and support metrics.
• Assists in training sessions to keep client service representatives informed about product updates.
• Proposes and implements improvements to enhance systems and processes.

Job description

Fidelity Information Services in the Philippines seeks an intermediate professional to provide advanced client support, including quotes and sales order processing, while serving as a primary contact for client inquiries and feedback.

You will mentor less experienced colleagues, assist in training on product updates, and contribute to process improvements to boost efficiency and service quality.