Client Services Operations Lead

FIS - Fidelity Information Services; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Fidelity Information Services in Manila is seeking a supervisor to lead a team delivering client service operations across call center and service desk activities, ensuring triage and timely resolution of client issues while maintaining service standards.

You will oversee cross-channel support, generate performance reports, and align team goals with operational targets, guiding day-to-day workflow and ensuring policy compliance to drive service quality.

Job description

Fidelity Information Services in Manila is seeking a supervisor to lead a team delivering client service operations across call center and service desk activities, ensuring triage and timely resolution of client issues while maintaining service standards.

You will oversee cross-channel support, generate performance reports, and align team goals with operational targets, guiding day-to-day workflow and ensuring policy compliance to drive service quality.