Client Services Lead — Service Delivery & Client Success

FIS; Makati; Hybride; PHP 900 000 - 1 300 000; Plein temps

Avantages offerts par ce poste

Opportunities to innovate in fintech

Internal career growth opportunities

Inclusive and diverse work environment

Résumé du poste

FIS Philippines is seeking a Client Services Analyst Lead to serve as a primary client contact, ensuring successful service delivery and overseeing service performance. This role operates in a hybrid setup with three days in-office and two days remote.

You will coordinate with support and operations teams, manage escalations, and lead client service reviews while engaging with both technical and non-technical stakeholders to drive service excellence.

Qualifications

• Bachelor’s degree in business, IT, finance or related field or equivalent work experience.
• 5+ years in client services, service delivery or account management.
• Experience managing client relationships and as primary contact for service matters.
• Knowledge of incident, problem, change and service level management processes.
• Experience with IT service management tools like ServiceNow.

Responsabilités

• Build and maintain strong client relationships to ensure customer satisfaction.
• Lead client service reviews, operational meetings, incident communications, and status discussions.
• Monitor service performance, SLAs, and identify opportunities for improvement.
• Act as escalation point for service issues and coordinate resolution across teams.
• Support client implementations, service requests, and change activities.

Connaissances

Client relationship management

Incident management

Service delivery

ServiceNow

Stakeholder management

Change management

Communication skills

Problem solving

Lead client meetings

Independent working

Formation

Bachelor’s degree in business/commerce or related

Outils

ServiceNow

Description du poste

FIS Philippines is seeking a Client Services Analyst Lead to serve as a primary client contact, ensuring successful service delivery and overseeing service performance. This role operates in a hybrid setup with three days in-office and two days remote.

You will coordinate with support and operations teams, manage escalations, and lead client service reviews while engaging with both technical and non-technical stakeholders to drive service excellence.