Client Success & Relations Manager

Citiside Property Management; Philippines; Remote; PHP 420,000 - 720,000; Full time

Job summary

Citiside Properties seeks a Client Relations Manager to be the primary contact for clients, resolve issues, and ensure high satisfaction and retention. The role demands proactive problem-solving, clear communication, and a professional demeanor in a fast-paced environment.

Responsibilities include serving as first contact via phone and email, coordinating with internal teams, handling billing questions, and maintaining detailed client records. Schedule is Mon-Fri 8:30am-5:00pm EST.

Qualifications

• Experience in a client-facing or customer service role.
• Excellent verbal and written communication.
• Proven ability to solve problems and handle conflicts.
• Strong attention to detail and organization.
• Ability to manage multiple tasks and priorities.
• CRM experience is a plus.

Responsibilities

• Be the first point of contact for clients via phone and email.
• Coordinate with internal teams to resolve issues promptly.
• Resolve client complaints professionally and empathetically.
• Assist with client account management, including billing inquiries.
• Maintain detailed records of client interactions.
• Ensure actions comply with company policies and regulations.

Skills

Client facing

Communication skills

Problem solving

Attention to detail

Organizational skills

Multitasking

CRM proficiency

Customer service experience

Tools

CRM software

Job description

Citiside Properties seeks a Client Relations Manager to be the primary contact for clients, resolve issues, and ensure high satisfaction and retention. The role demands proactive problem-solving, clear communication, and a professional demeanor in a fast-paced environment.

Responsibilities include serving as first contact via phone and email, coordinating with internal teams, handling billing questions, and maintaining detailed client records. Schedule is Mon-Fri 8:30am-5:00pm EST.