Client Success & Documentation Specialist

Private Advertiser; Quezon City; On-site; PHP 223,000 - 391,000; Full time

Job summary

Private Advertiser is seeking a Client Relations Representative to be the primary liaison between clients and internal teams in a fast-paced professional services environment. You will ensure timely, clear communication across each client profile and project, while also providing backup administrative support such as encoding and document preparation.

The role emphasizes proactive outreach, meticulous record-keeping, and accurate status updates.

Qualifications

• Bachelor's degree in accounting, business administration, or communications; or equivalent practical experience.
• 1–2 years in client service, account management, or administrative support.
• Familiar with tax filing processes and business registration is a plus.
• Excellent verbal and written communication; able to explain tax updates to non-technical clients.

Responsibilities

• Act as main point of contact between clients and internal teams; respond promptly and professionally.
• Proactively update clients with project status and milestones.
• Monitor client satisfaction and escalate issues when needed.
• Maintain accurate records of all client interactions and communications.
• Coordinate with back-office support to keep projects moving.

Skills

Communication

Customer service

Proactiveness

Attention to detail

Teamwork

Time management

Collaboration

Education

Bachelor's degree in accounting, business administration, or communications

Tools

CRM

Document management systems

Email

Job description

Private Advertiser is seeking a Client Relations Representative to be the primary liaison between clients and internal teams in a fast-paced professional services environment. You will ensure timely, clear communication across each client profile and project, while also providing backup administrative support such as encoding and document preparation.

The role emphasizes proactive outreach, meticulous record-keeping, and accurate status updates.