Client Success & Payments Analyst

Visa; Pasay; On-site; PHP 400,000 - 700,000; Full time

Job summary

Visa is seeking an individual contributor in Metro Manila to deliver high-value client service and solve problems across Visa's client network. The role requires independence with guidance only on complex situations, and close collaboration with internal teams to meet client objectives.

Ideal candidates hold a Bachelor's degree with 2+ years in financial services or related industries, possess strong relationship skills, and can manage multiple tasks under pressure while delivering exceptional

Qualifications

• Bachelor's degree required with 2+ years in financial services, payments, software, or information services.
• Commitment to delivering exceptional client experiences.
• High attention to detail and ability to work under pressure.
• Strong relationship management, strategic thinking, and problem-solving skills.
• Customer-focused mindset with the ability to empathize with clients.
• Understanding of credit card processing and payments gateways.

Responsibilities

• Deliver high-value customer service to Visa clients and staff to exceed expectations and advocate for clients.
• Handle a variety of moderately complex problems, coordinating with internal teams to meet Visa and client objectives.
• Collaborate proactively with Clients to identify efficiencies, customer impacts, and required actions, maintaining communication through completion.
• Work closely with various departments to understand Client goals and find solutions.
• Advocate for Visa Clients to internal stakeholders including Client Success Managers, Sales, Product, Systems, Risk, and Legal teams.
• Expedite resolution and solution implementation to ensure optimal performance of Visa products and services.
• Maintain relationships to understand market needs, trends, and support approach improvements.
• Establish and foster relationships with Clients and internal stakeholders at all levels.
• Stay updated on new rules, products, services, and industry trends to support Visa's strategic goals and Client initiatives.
• Build knowledge of all supported products and services, understanding their impact on clients’ business.

Skills

Customer service

Problem solving

Relationship management

Attention to detail

Multitasking

Fluent English

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Visa is seeking an individual contributor in Metro Manila to deliver high-value client service and solve problems across Visa's client network. The role requires independence with guidance only on complex situations, and close collaboration with internal teams to meet client objectives.

Ideal candidates hold a Bachelor's degree with 2+ years in financial services or related industries, possess strong relationship skills, and can manage multiple tasks under pressure while delivering exceptional