Client Care Analyst - Strategic Client Solutions

Visa; Pasay; On-site; PHP 350,000 - 750,000; Full time

Job summary

Visa in Manila is seeking an experienced Analyst to deliver high-value client service to Visa clients and staff. This individual contributor role operates with independence, receiving guidance only in complicated situations, and focuses on resolving moderately complex problems.

You will coordinate with internal teams across Client Success, Sales, Product, Systems, Risk, and Legal to drive efficient actions, maintain relationships at all levels, and stay ahead of new rules, products, and industry

Qualifications

• Bachelor's degree with 2+ years in financial services, payments, software, or information services industries.
• Commitment to delivering exceptional client experiences.
• High attention to details.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Strong relationship management, strategic thinking, and problem-solving skills.
• Customer-focused mindset with an ability to empathize with clients and resolve issues efficiently.
• Understanding credit card processing, payments gateways, and related technologies.
• Excellent interpersonal skills with a proven record of customer satisfaction.

Responsibilities

• Deliver high-value customer service to Visa clients and staff to exceed expectations and advocate for clients.
• Handle a variety of moderately complex problems, coordinating with internal teams to meet Visa and client objectives.
• Collaborate proactively with Clients to identify efficiencies, customer impacts, and required actions, maintaining communication through completion.
• Work closely with various departments to understand Client goals and find solutions.
• Advocate for Visa Clients to internal stakeholders including Client Success Managers, Sales, Product, Systems, Risk, and Legal teams.
• Expedite resolution and solution implementation to ensure optimal performance of Visa products and services.
• Maintain relationships to understand market needs, trends, and support approach improvements.
• Establish and foster relationships with Clients and internal stakeholders at all levels.
• Stay updated on new rules, products, services, and industry trends to support Visa's strategic goals and Client initiatives.
• Build knowledge of all supported products and services, understanding their impact on clients’ business.

Skills

Customer service

Relationship management

Problem-solving

Communication

Attention to detail

Time management

Multitasking

Strategic thinking

Empathy

Team collaboration

Education

Bachelor's degree

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Visa in Manila is seeking an experienced Analyst to deliver high-value client service to Visa clients and staff. This individual contributor role operates with independence, receiving guidance only in complicated situations, and focuses on resolving moderately complex problems.

You will coordinate with internal teams across Client Success, Sales, Product, Systems, Risk, and Legal to drive efficient actions, maintain relationships at all levels, and stay ahead of new rules, products, and industry