Client Success & Solutions Analyst

Visa; Manila; On-site; PHP 420,000 - 680,000; Full time

Job summary

Visa is seeking an analyst to deliver high-value client service and collaborate with internal teams to meet objectives. The role requires problem solving, communication, and proactive stakeholder engagement across departments to support Visa products and client initiatives.

The ideal candidate has a bachelor’s degree with 2+ years in financial services or related fields, strong attention to detail, and the ability to manage multiple tasks under pressure while maintaining client satisfaction.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Demonstrated commitment to delivering exceptional client experiences.
• High attention to detail in a fast-paced environment.
• Ability to work under pressure and manage multiple tasks.
• Strong relationship management and communication skills.
• Understanding of payments, software, or financial services preferred.

Responsibilities

• Deliver high-value customer service to Visa clients and staff.
• Coordinate with internal teams to meet Visa and client objectives.
• Collaborate with Clients to identify efficiencies and required actions.
• Work with multiple departments to align client goals with solutions.
• Advocate for Visa Clients to internal stakeholders across functions.
• Expedite resolution and implement solutions for optimal product performance.
• Maintain relationships to understand market needs and support improvements.
• Establish productive relationships with Clients and internal stakeholders.
• Stay updated on rules, products, services and industry trends.
• Build knowledge of all supported products and their business impact.

Skills

Client service

Relationship management

Attention to detail

Work under pressure

Communication

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Visa is seeking an analyst to deliver high-value client service and collaborate with internal teams to meet objectives. The role requires problem solving, communication, and proactive stakeholder engagement across departments to support Visa products and client initiatives.

The ideal candidate has a bachelor’s degree with 2+ years in financial services or related fields, strong attention to detail, and the ability to manage multiple tasks under pressure while maintaining client satisfaction.