Fintech Technical Client Care Specialist

Visa; Manila; Hybrid; PHP 420,000 - 720,000; Full time

Job summary

Visa is seeking a Client Care Associate in Manila to respond to and resolve client issues across transactions, billing, and contracts. The role requires digital fluency with Microsoft Office 365 and Generative AI tools to support daily work across phone, email, chat, and social channels.

You will configure services for clients, monitor performance, and ensure timely resolution within SLAs. Strong communication, problem-solving, and teamwork are essential in this hybrid, in-office role at Visa.

Qualifications

• Associate: Minimum of 6 months of work experience or a Bachelor’s Degree.
• Preferred: 2+ years of work experience in fintech, B2B, or digital solutions.
• Experience in customer service or client support roles, handling payment processing and service configurations.
• Experience conducting welcome calls and client onboarding.
• Strong written and verbal communication, problem-solving, and time-management abilities.
• Ability to work collaboratively in a team or independently and handle on-call responsibilities.

Responsibilities

• Configure, maintain, and deactivate Verifi services for clients.
• Monitor service performance, alerts, imports, processing, and outages; investigate and resolve issues.
• Manage client inquiries via phone and support cases; meet SLAs and expectations.
• Troubleshoot service, connectivity, and transaction issues; coordinate with internal teams.
• Escalate complex issues and support client-facing teams as needed.
• Create and distribute approved client communications, maintenance notices, and incident reports.
• Analyze transaction trends to identify risks and opportunities; contribute to process improvements.
• Support queue management, daily operations, and training/development efforts.
• Fulfill on-call responsibilities and other duties as assigned.

Skills

Customer service

Communication skills

Problem solving

Time management

Microsoft Office 365

Generative AI tools

Remote work readiness

Education

Bachelor’s Degree

Job description

Visa is seeking a Client Care Associate in Manila to respond to and resolve client issues across transactions, billing, and contracts. The role requires digital fluency with Microsoft Office 365 and Generative AI tools to support daily work across phone, email, chat, and social channels.

You will configure services for clients, monitor performance, and ensure timely resolution within SLAs. Strong communication, problem-solving, and teamwork are essential in this hybrid, in-office role at Visa.