Client Success & Offshore Operations Lead

MicroSourcing; Manila; On-site; PHP 550,000 - 750,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Flexible work arrangements

Job summary

MicroSourcing seeks a Client Service Leader to oversee offshore team operations at MOA, Pasay City. The role is onsite with shifting schedules, demanding proactive client coordination and staff coaching to meet performance goals.

The ideal candidate will have strong English communication, leadership experience, and a track record in managing daily operations, attendance, and policy compliance in a fast-paced environment.

Qualifications

• Strong English and communication skills both written and verbal.
• 1+ year of experience in a leadership role.

Responsibilities

• Coordinate with the client regarding offshore team status.
• Monitor KPIs and team performance.
• Conduct coaching sessions and issue corrective actions.
• Track daily attendance and ensure policy adherence.
• Provide day-to-day operational support and resolve issues.
• Report to the Operations Manager and Head of Operations.
• Disseminate policy updates and company events to staff.

Skills

Strong English

Leadership experience

Client coordination

Job description

MicroSourcing seeks a Client Service Leader to oversee offshore team operations at MOA, Pasay City. The role is onsite with shifting schedules, demanding proactive client coordination and staff coaching to meet performance goals.

The ideal candidate will have strong English communication, leadership experience, and a track record in managing daily operations, attendance, and policy compliance in a fast-paced environment.