People & Partnerships Lead - Client Operations

MicroSourcing; Manila; On-site; PHP 669,600 - 1,004,400; Full time

Job summary

MicroSourcing is seeking a People and Partnership Team Lead to oversee client operations and drive quality delivery for assigned accounts. You will coordinate with the client and internal teams, monitor KPIs, and coach staff to ensure timely, accurate service delivery from the Manila offshore operation.

The role requires at least 1 year of team leadership, strong English communication, and the ability to work onsite across different shifts in a fast-paced environment.

Qualifications

• Graduate of any Bachelor's degree; graduate studies will be an advantage
• At least 1 year experience in managing a team as a lead or supervisor
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Excellent computer proficiency (MS Office – Word, Excel, Outlook, and PowerPoint)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Excellent written and verbal communication skills in English
• Willing and able to cover other shifts
• Dependable to be at work during assigned shifts and to complete work as expected
• Ability to work well with a team in a fast‑paced, constantly changing environment and follow instructions from supervisors and senior colleagues
• Ability to work independently

Responsibilities

• Coordinate with the client regarding offshore team status
• Implement and monitor KPIs set by the client or MS
• Monitor the team’s performance
• Conduct coaching sessions and issue corrective actions
• Monitor and track daily attendance
• Implement policies, deadlines, and standards set by the client
• Handle complaints and queries from all staff
• Provide day‑to‑day operational support
• Resolve minor client and staff issues
• Report to the Operations Manager and VP of Operations
• Disseminate information to employees, such as updates on policies and company events
• Create, maintain, and administer schedules for outsourced staff in coordination with the client
• Prepare and maintain statistical reports used in management decision‑making – attendance reports and trends, schedule adherence, and other reports useful for operations planning and management
• Develop reports/processes that increase the offshore project’s ability to plan and achieve acceptable performance results
• Other specific details of the job will be communicated by the immediate superior, which may vary in scope depending on prevailing project undertakings

Skills

Communication

Team leadership

Work under pressure

Independent work

Fast-paced environment

Education

Bachelor's degree

Tools

MS Office (Word, Excel, Outlook, PowerPoint)

Job description

MicroSourcing is seeking a People and Partnership Team Lead to oversee client operations and drive quality delivery for assigned accounts. You will coordinate with the client and internal teams, monitor KPIs, and coach staff to ensure timely, accurate service delivery from the Manila offshore operation.

The role requires at least 1 year of team leadership, strong English communication, and the ability to work onsite across different shifts in a fast-paced environment.