People & Partnerships Lead - Client Operations

MicroSourcing

Philippines

On-site

PHP 60,000 - 100,000

Full time

2 days ago

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Job summary

MicroSourcing in Pasay City is seeking a People and Partnership Account Manager / Team Leader to oversee the operation of the assigned clients and ensure the quality delivery of Microsourcing services.

You will regularly coordinate with clients, implement and monitor KPIs, supervise offshore teams, conduct coaching sessions, and provide day‑to‑day operational support while promoting a collaborative, high‑performing work environment.

Qualifications

Graduate of any Bachelor's degree; graduate studies will be an advantage.
At least 1 year experience in managing a team as a lead or supervisor.
Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
Excellent computer proficiency (MS Office – Word, Excel, Outlook, and PowerPoint).
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Excellent written and verbal communication skills in the English language.
Willing and able to cover other shifts.
Dependable to be at work during assigned shifts and to complete work as expected.
Ability to work well with a team in a fast-paced, constantly changing environment and follow instructions from supervisors and senior colleagues.
Ability to work independently.

Responsibilities

Regularly coordinate with the client regarding the status of the offshore team.
Implement and monitor KPIs set by the client or MS.
Monitor the team’s performance.
Conduct coaching sessions and issue corrective actions.
Monitor and track the daily attendance.
Implement policies, deadlines, and standards set by the client.
Handle complaints and queries from all staff.
Provide day-to-day operational support.
Resolve minor client and staff issues.
Report to the Operations Manager and VP of Operations.
Disseminate information to employees, such as updates on policies and company events.
Create, maintain, and administer schedules for outsourced staff, in coordination with the client.
Prepare and maintain statistical reports used in management decision-making – particularly attendance reports and trends, schedule adherence, and other reports that may be useful in operations planning and management.
Develop reports/processes that increase the ability of the offshore project to effectively and accurately plan acceptable performance results.
Other specific details of the job will be made known to you by your immediate superior, which may vary in scope depending fully on prevailing project undertakings.