Remote Client Success Manager — Build Relationships & Outcomes

TeleVisitMD Locum Tenens; Philippines; On-site; PHP 3,652,000 - 5,478,000; Full time

Job summary

Harwood Global is seeking a dedicated Client Success Manager to join our remote team. You will nurture client relationships, understand client needs, and provide tailored solutions to ensure retention and success across our client base.

You will collaborate with internal teams to resolve issues, drive client outcomes, and manage multiple accounts for US-based clients. Strong communication, problem-solving, and the ability to work independently are essential for success in this role.

Qualifications

• Proven experience in client success or account management.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage multiple clients.
• 3-5 years experience of the same role or Client Retention Manager
• Must have experience working with US based Company

Responsibilities

• Build and maintain strong client relationships.
• Understand client needs and provide tailored solutions.
• Ensure clients are satisfied and achieve their desired outcomes.
• Troubleshoot and resolve any client issues or concerns.
• Collaborate with internal teams to improve client experience.

Skills

Client relationship management

Communication skills

Problem-solving

Independent work

US client experience

Job description

Harwood Global is seeking a dedicated Client Success Manager to join our remote team. You will nurture client relationships, understand client needs, and provide tailored solutions to ensure retention and success across our client base.

You will collaborate with internal teams to resolve issues, drive client outcomes, and manage multiple accounts for US-based clients. Strong communication, problem-solving, and the ability to work independently are essential for success in this role.