Global Client Success Leader AI-Driven Growth

2X; Pasig; Remote; PHP 5,041,000 - 7,561,000; Full time

Job summary

2X is redefining marketing through a scalable MaaS model and seeks a Global Customer Success Manager to own day-to-day client relationships, coordinate delivery, and protect account health within a Growth Partnership. You will lead monthly Performance Reviews, monitor health via Knownwell, and collaborate with cross-functional teams to drive growth and client trust in a scalable, repeatable process.

This role requires 3–5+ years in client success, strong communication, and CRM experience; AMER

Qualifications

• 3–5+ years in client success, account management, project management, or marketing operations in a B2B or agency environment.
• Experience managing client communications and coordinating delivery across cross-functional teams.
• Strong organizational and time management skills — able to manage multiple accounts simultaneously with precision and calm.
• Familiarity with health monitoring tools or CRM platforms (Knownwell, Gainsight, Salesforce, or equivalent).
• Solid understanding of B2B marketing operations, campaign execution, and performance reporting.
• Excellent written and verbal communication skills — able to deliver Performance Reviews with clarity and confidence.
• Available for AMER business hours overlap (US Eastern/Central time zone coverage required).
• Hands-on experience using AI tools to improve the speed or quality of work — with specific examples of how AI has changed how you operate.

Responsibilities

• Own the day-to-day client relationship for assigned accounts — serving as the named point of accountability for delivery health, communication, and client satisfaction.
• Lead monthly Performance Reviews — delivering structured, metrics-forward check-ins that give clients clarity on how 2X is performing and what’s coming next.
• Monitor account health via Knownwell — tracking signals, escalating risks to your Sr. Global CSM with context, and adjusting engagement intensity based on health data.
• Coordinate delivery handoffs and cross-functional execution — working with the shared CDD allocation and internal delivery teams to keep projects on track and expectations aligned.
• Maintain accurate and timely Salesforce records — supporting reporting, forecasting, and portfolio visibility across the Growth Partnership team.
• Execute the scaled playbook with consistency and rigor — following established processes for account management, review delivery, and client communication.
• Build trusted client relationships through responsive, reliable engagement — making complexity feel simple and delivery feel dependable.
• Surface expansion signals and risk flags to your Sr. Global CSM — providing the account context needed to support coverage decisions and commercial motion.

Skills

Client success

Account management

Cross-functional coordination

CRM familiarity

AI tools usage

Communication skills

Tools

Knownwell

Gainsight

Salesforce

Job description

2X is redefining marketing through a scalable MaaS model and seeks a Global Customer Success Manager to own day-to-day client relationships, coordinate delivery, and protect account health within a Growth Partnership. You will lead monthly Performance Reviews, monitor health via Knownwell, and collaborate with cross-functional teams to drive growth and client trust in a scalable, repeatable process.

This role requires 3–5+ years in client success, strong communication, and CRM experience; AMER