Remote Client Success Lead

Winning Assistants, Inc.; Filipinas; Teletrabalho; PHP 1 055 000 - 1 758 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Premium VPN Access (Optional)

HIPAA & Cybersecurity Training + Cert.

Top VA Performance Training

Resumo da oferta

Winning Assistants, Inc. is hiring a remote Client Success Manager to oversee 30–50+ active client accounts. You’ll be the client-facing anchor from onboarding through ongoing support, coordinating with HR, and ensuring a smooth, high-impact client journey.

This role requires composure under pressure, proactive problem-solving, and excellent communication, with daily Zoom and other tools to keep clients satisfied and engaged.

Qualificações

• Experience in client success, customer support, or account management.
• Strong written and verbal English communication.
• Proactive, self-motivated, and resourceful.
• Ability to stay composed under pressure in high-volume environments.

Responsabilidades

• Communicate with clients via Slack, email, text, and phone; maintain professional tone.
• Guide onboarding, schedule interviews, and coordinate with HR and Talent Sourcing.
• Track client status and maintain real-time records in Google Docs.
• Manage client inboxes, flag urgent items, and coordinate Zoom meetings.

Conhecimentos

Client success

Communication

Account management

Problem solving

Attention to detail

Multitasking

Slack

Google Workspace

Zoom

Descrição da oferta de emprego

Winning Assistants, Inc. is hiring a remote Client Success Manager to oversee 30–50+ active client accounts. You’ll be the client-facing anchor from onboarding through ongoing support, coordinating with HR, and ensuring a smooth, high-impact client journey.

This role requires composure under pressure, proactive problem-solving, and excellent communication, with daily Zoom and other tools to keep clients satisfied and engaged.