Global Client Success Manager - Growth Partnerships

2X; Pasig; Hybrid; PHP 700,000 - 1,000,000; Full time

Job summary

2X is redefining marketing through MaaS, partnering with leading B2B brands to drive growth and efficiency. The Global Customer Success Manager will own day-to-day client relationships, lead performance reviews, and coordinate cross-functional delivery to maintain high account health and growth opportunities.

You will work with Knownwell, Gainsight, and Salesforce to monitor health, escalate risks, and ensure consistent delivery.

Qualifications

• 3–5+ years of experience in client success, account management, project management, or marketing operations in a B2B or agency environment.
• Experience managing client communications and coordinating delivery across cross-functional teams.
• Strong organizational and time management skills—able to manage multiple accounts simultaneously with precision and calm.
• Familiarity with health monitoring tools or CRM platforms (Knownwell, Gainsight, Salesforce, or equivalent).
• Solid understanding of B2B marketing operations, campaign execution, and performance reporting.
• Excellent written and verbal communication skills—able to deliver Performance Reviews with clarity and confidence.
• Available for AMER business hours overlap (US Eastern/Central time zone coverage required).
• Hands-on experience using AI tools to improve the speed or quality of work—with examples.

Responsibilities

• Own the day-to-day client relationship for assigned accounts, serving as the named point of accountability for delivery health, communication, and client satisfaction.
• Lead monthly Performance Reviews with structured, metrics-forward check-ins.
• Monitor account health via Knownwell—track signals and escalate risks with context.
• Coordinate delivery handoffs and cross-functional execution with internal teams.
• Maintain accurate Salesforce records to support reporting, forecasting, and portfolio visibility.
• Execute the scaled playbook with consistency and rigor for account management and client communication.
• Build trusted client relationships through responsive, reliable engagement.
• Surface expansion signals and risk flags to Sr. Global CSM to support coverage decisions.

Skills

Client success

Account management

Project management

Marketing operations

Written communication

Verbal communication

AI tools usage

Tools

Knownwell

Gainsight

Salesforce

Job description

2X is redefining marketing through MaaS, partnering with leading B2B brands to drive growth and efficiency. The Global Customer Success Manager will own day-to-day client relationships, lead performance reviews, and coordinate cross-functional delivery to maintain high account health and growth opportunities.

You will work with Knownwell, Gainsight, and Salesforce to monitor health, escalate risks, and ensure consistent delivery.