Client Success Lead: Onboarding & Resolution

Resolv Global; Sarrat; On-site; PHP 358,000 - 510,000; Full time

Benefits offered by this job

On-site in Dagupan

Independent Contract

Weekly pay

Job summary

Resolv Global is seeking a Partner Support Specialist to lead client conversations, onboard teams, troubleshoot problems, and drive resolution from first contact to closure. This client-facing, high-ownership role requires calm communication and collaboration with Sales, Operations, Product, and Engineering to deliver successful outcomes.

You will onboard new clients, monitor adoption, escalate issues, and contribute to playbooks and processes while supporting renewals and upsell opportunities.

Qualifications

• 2+ years in SaaS Customer Success or similar
• Experience onboarding customers and leading demos/trainings
• Strong experience with software platforms and technical workflows
• Ability to troubleshoot and identify root causes
• Excellent written and verbal communication
• Confidence leading client conversations (including difficult ones)
• Strong organization and follow-through
• Experience managing multiple accounts/projects simultaneously
• Proactive ownership mindset
• Calm under pressure and fast learner

Responsibilities

• Onboard new clients via kickoff calls, live walkthroughs, training, and Q&A
• Become a trusted post-launch contact for clients
• Monitor client adoption and identify issues early
• Respond quickly to blockers and escalations
• Lead difficult conversations with clarity and sound judgment
• Troubleshoot workflow, platform, and process issues
• Ask questions to identify root causes
• Translate client issues for Product/Engineering
• Track issues through resolution and follow-through
• Gather feedback and identify recurring problems or improvement opportunities
• Help improve documentation and client success playbooks
• Work with Sales on renewals, expansions, and upsell opportunities
• Manage multiple clients, projects, priorities, and issues

Skills

SaaS Customer Success

Client conversations

Onboarding

Troubleshooting

Ownership

Communication

Multitasking

Renewals/Upsell

Tools

CRM systems

Ticketing systems

Product/Engineering liaison

Job description

Resolv Global is seeking a Partner Support Specialist to lead client conversations, onboard teams, troubleshoot problems, and drive resolution from first contact to closure. This client-facing, high-ownership role requires calm communication and collaboration with Sales, Operations, Product, and Engineering to deliver successful outcomes.

You will onboard new clients, monitor adoption, escalate issues, and contribute to playbooks and processes while supporting renewals and upsell opportunities.