On-site Partner Success Lead - Onboarding & Support

Resolv Global; Philippines; On-site; PHP 359,000 - 511,000; Full time

Benefits offered by this job

Paid weekly

Paid training

On-site role

Independent contract

Job summary

Resolv Global is seeking a Partner Support Specialist who can lead client conversations, onboard and train teams, troubleshoot problems, and own issues from first contact to resolution.

You will work closely with clients and internal Sales, Operations, Product, and Engineering teams to understand the situation, communicate clearly, and drive it toward a solution. You’ll manage multiple clients with calm, clear judgment and ownership.

Qualifications

• 2+ years of experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role.
• Experience onboarding customers and leading remote or in-person demos, walkthroughs, or training.
• Strong experience working with software platforms and learning technical workflows.
• The ability to troubleshoot issues and separate symptoms from root causes.
• Excellent written and verbal communication.
• Confidence leading client conversations, including difficult ones.
• Strong organization and follow-through.
• Experience managing multiple accounts, projects, or client issues simultaneously.
• A proactive approach and strong sense of ownership.
• The ability to stay calm and make good decisions under pressure.
• A genuine interest in learning and working in a fast-moving environment.

Responsibilities

• Lead onboarding via kickoff calls, live walkthroughs, training sessions, and Q&A.
• Be a trusted client contact after launch.
• Monitor client adoption and identify issues early.
• Respond quickly when a client is blocked or needs immediate support.
• Lead difficult conversations with calm, clarity, and good judgment.
• Troubleshoot workflow, platform, and process issues.
• Ask questions to identify root causes.
• Translate client issues into actionable information for Product, Engineering, and Operations.
• Track open issues through resolution and follow-through.
• Gather client feedback and identify recurring problems or opportunities for improvement.
• Help improve documentation, processes, and client success playbooks.
• Work with Sales on renewal, expansion, and upsell opportunities.
• Manage multiple clients, projects, priorities, and open issues simultaneously.

Skills

SaaS Customer Success

Client communication

Ownership

Troubleshooting

Time management

Tools

CRM software

Ticketing systems

Product collaboration

Job description

Resolv Global is seeking a Partner Support Specialist who can lead client conversations, onboard and train teams, troubleshoot problems, and own issues from first contact to resolution.

You will work closely with clients and internal Sales, Operations, Product, and Engineering teams to understand the situation, communicate clearly, and drive it toward a solution. You’ll manage multiple clients with calm, clear judgment and ownership.