Client Success & Accounts Operations Lead

Team Global Facility Solutions Inc.; Makati; On-site; PHP 480,000 - 720,000; Full time

Job summary

Team Global Facility Solutions Inc. seeks a dynamic professional to serve as a liaison between clients and the company, oversee deployed personnel, and ensure service continuity across accounts.

The role includes onboarding, performance checks, safety and compliance, and collaboration with HR, Finance, and cross-functional teams. Responsibilities cover client communications, contract support, site inspections, reporting, and opportunities for service expansion.

Responsibilities

• Act as the primary liaison between the company and assigned clients.
• Understand client staffing, operational, and service requirements and ensure alignment with company deliverables.
• Conduct regular client communications to assess satisfaction, address concerns, and manage escalations.
• Perform site visits and inspections (monthly or as required), run client scorecards, and gather client feedback.
• Prepare, present, and submit account status and performance reports.
• Coordinate contract implementation and support negotiations on service terms when needed.
• Ensure retention and renewal of contracts for existing clients.
• Generate needed costing proposals and/or quotations for existing clients.
• Act as the main point of contact for deployed technical and non-technical employees.
• Facilitate onboarding, deployment, and regular performance check-ins.
• Address employee concerns and disciplinary matters in coordination with HR.
• Ensure compliance with grooming, attendance, task performance, and DTR accuracy.
• Encourage employee engagement and open communication, including gathering referrals for potential manpower requirements or business leads when appropriate.
• Oversee manpower deployment and service continuity.
• Coordinate staffing requirements with HR and Recruitment.
• Ensure compliance with company policies, labor laws, client standards, and contracts.
• Conduct technical checks and site inspections to ensure quality and standards compliance.
• Provide technical support and on-ground supervision for engineering, maintenance, and MEP roles.
• Collaborate with HR and Recruitment to validate the technical competency of deployed personnel.
• Coordinate with the MEP Team and other technical units for project support and expansion opportunities.
• Monitor site safety conditions and identify risks.
• Coordinate corrective actions and support safety documentation.
• Assist in internal audits and compliance initiatives.
• Maintain and generate accurate account, deployment, and site records.
• Coordinate billing accuracy, receivables follow-ups, and collection endorsements with Finance.
• Identify opportunities to expand services within existing accounts.
• Request and endorse client and employee referrals for manpower or new business opportunities.
• Assist in special projects and new business initiatives as assigned.
• Generate requests for manpower requirements and assist Recruitment in processing referrals for manpower or new business opportunities.
• Act as the escalation point for operational, technical, or client concerns.
• Coordinate with internal teams to ensure timely resolution and continuous improvement.

Job description

Team Global Facility Solutions Inc. seeks a dynamic professional to serve as a liaison between clients and the company, oversee deployed personnel, and ensure service continuity across accounts.

The role includes onboarding, performance checks, safety and compliance, and collaboration with HR, Finance, and cross-functional teams. Responsibilities cover client communications, contract support, site inspections, reporting, and opportunities for service expansion.