Customer Success Specialist: Onboarding & Renewal

MyPass Global; Cebu City; On-site; PHP 420,000 - 600,000; Full time

Benefits offered by this job

Healthcare Insurance PHP 110,000

16 Paid Time Offs

8 Compensatory Time Offs

Casual Friday

Job summary

MyPass Global is seeking a Customer Success Specialist to ensure smooth onboarding and post-onboarding support for owner clients. You will help set up portals, mobilise workers, and drive adoption across our core platform.

In this role you will ramp on your accounts, manage renewals and retention, and collaborate with Sales, Marketing, and Product to identify growth opportunities and deliver exceptional customer outcomes.

Qualifications

• 3+ years in customer service, customer success, or project implementation in B2B/SaaS environments.
• Experience managing onboarding, renewals, and account engagement with stakeholders.
• Strong communication and training presentation abilities.

Responsibilities

• Onboard customers and vendors, set up portals, and resolve issues promptly.
• Ensure portal functionality and worker mobilisation.
• Provide onboarding and product training sessions.
• Maintain regular client communications to promote platform usage.
• Manage renewals, collections, and retention strategies.
• Support Success Managers and coordinate with cross-functional teams.

Skills

Customer onboarding

CRM proficiency

Stakeholder management

B2B/SaaS experience

Communication skills

Training delivery

Cross-functional teamwork

Problem solving

Tools

CRM platforms

Job description

MyPass Global is seeking a Customer Success Specialist to ensure smooth onboarding and post-onboarding support for owner clients. You will help set up portals, mobilise workers, and drive adoption across our core platform.

In this role you will ramp on your accounts, manage renewals and retention, and collaborate with Sales, Marketing, and Product to identify growth opportunities and deliver exceptional customer outcomes.