Client Success & Lead Generation Coordinator – Tutoring Services

Outsourcey; Philippines; On-site; PHP 446,400 - 725,400; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Job summary

Outsourcey in the Philippines is hiring for a role focused on customer service, client success, and sales-support duties. You will handle inbound inquiries, schedule meetings, manage calendars, and serve as the main touchpoint for families and educators.

You will coordinate with tutors and staff, track progress, and contribute to client retention. The ideal candidate has 2.5+ years in related roles, strong communication, CRM proficiency, and a proactive, independent work style.

Qualifications

• 2.5+ years in customer service or related roles.
• Excellent verbal and written communication with a warm, professional phone presence.
• Strong relationship-building and customer service skills.
• Experience scheduling appointments and managing calendars.
• Experience communicating with parents, educators, and professionals.
• Experience generating and qualifying leads through online platforms or similar channels.
• Ability to conduct initial conversations with prospective clients and escalate when needed.
• Proficiency with CRM systems, Microsoft 365 (Outlook, Word, Excel), Google Workspace, Zoom, and cloud apps.
• Strong organizational skills with attention to detail.
• Self-motivated with the ability to work independently.

Responsibilities

• Handle inbound calls for general inquiries and schedule meetings with management.
• Serve as the primary point of contact for prospective and current clients.
• Communicate with parents regarding tutoring progress and scheduling.
• Coordinate communication between parents, tutors, and internal staff.
• Collect, organize, and distribute student progress reports.
• Assist with client retention through regular, positive communications.
• Resolve routine questions and escalate more complex issues.
• Follow communication playbooks to ensure consistent messaging.
• Generate new leads via Thumbtack, Nextdoor, and other online sources.
• Monitor lead platforms daily for prospective clients seeking tutoring services.
• Respond promptly to inquiries via messaging, phone, and email.
• Qualify prospective clients and determine tutoring needs.
• Schedule consultations and appointments for management and staff.
• Maintain accurate CRM records and update interactions.
• Track follow-ups and ensure timely communication with clients.

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements

• Min 2.5 Years of Proven Experience in customer service, client success, executive assistance, administrative support, sales support, or operations
• Excellent verbal and written communication skills with a warm, professional, and confident phone presence
• Strong relationship-building and customer service skills
• Experience scheduling appointments and managing calendars
• Comfortable communicating with parents, educators, and professionals
• Experience generating and qualifying leads through online platforms, social media, marketplaces, or similar channels
• Ability to confidently conduct initial conversations with prospective clients and determine when to elevate opportunities
• Proficiency with CRM systems, Microsoft 365 (Outlook, Word, Excel), Google Workspace, Zoom, and other cloud-based business applications
• Strong organizational skills with exceptional attention to detail
• Ability to prioritize multiple responsibilities while maintaining accuracy
• Self-motivated with the ability to work independently and solve problems with minimal supervision
• Positive attitude, high energy, and a genuine passion for helping families and students
• Previous experience in education, tutoring, customer success, or service-based businesses is preferred but not required

Core responsibilities

• Handle inbound calls for general inquiries, assist with basic concerns, and schedule meetings with the appropriate members of the management team.
• Serve as the primary point of contact for prospective and current clients
• Communicate with parents regarding tutoring progress, scheduling, questions, and concerns
• Coordinate communication between parents, tutors, and internal staff
• Collect, organize, and distribute student progress reports
• Assist with client retention by maintaining regular communication with families and ensuring a positive customer experience
• Resolve routine customer questions while escalating more complex situations to management when appropriate
• Follow established communication playbooks to ensure consistent messaging and customer service
• Generate new leads through platforms such as Thumbtack, Nextdoor, and other online lead sources
• Monitor lead platforms daily for prospective clients actively seeking tutoring services
• Respond promptly to inbound inquiries through messaging, phone calls, and email
• Qualify prospective clients and determine their tutoring needs
• Schedule consultations and appointments for management and educational staff
• Maintain accurate records within the CRM and update all customer interactions
• Track follow-up activities and ensure timely communication with prospective and current clients

Benefits

• Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.