Client Success Lead: Flexible Schedule, High Impact

InsideOut; Mexico; On-site; MXN 360,000 - 480,000; Full time

Benefits offered by this job

High trust role

Growth opportunities

Supportive team culture

Job summary

InsideOut is hiring a Client Support Lead to maintain strong client relationships and deliver exceptional care from first contact. You will be the primary voice for new and existing clients, ensuring timely responses and proactive problem solving across channels.

The role requires a customer-focused mindset, ability to manage escalations, and a willingness to adapt to new platforms while supporting onboarding and CRM scripting updates.

Qualifications

• Minimum 1 year of experience in a Customer Success Manager role.
• Neutral or excellent English speaking accent.
• Strong written and spoken English communication skills.
• Tech savvy and highly adaptable to new platforms.

Responsibilities

• Act as the first point of contact for all client inquiries.
• Communicate with clients via email, text, and phone calls ensuring timely responses.
• Handle client escalations quickly and update internal platforms accordingly.
• Support onboarding processes and assist during scheduled client meetings.
• Conduct outbound follow-up calls when additional assistance is needed.
• Work independently and meet expectations without micromanagement.
• Identify potential issues early and address them before they escalate.
• Train to manage client call processes/scripts via a CRM Script Editor.

Skills

Customer success

Communication

English proficiency

Tech-savvy

Tools

Gmail

Google Sheets

RingCentral

Job description

InsideOut is hiring a Client Support Lead to maintain strong client relationships and deliver exceptional care from first contact. You will be the primary voice for new and existing clients, ensuring timely responses and proactive problem solving across channels.

The role requires a customer-focused mindset, ability to manage escalations, and a willingness to adapt to new platforms while supporting onboarding and CRM scripting updates.