Homecare Scheduling Lead - Team & Ops Coach

Peak Support Global Enterprise; Philippines; On-site; PHP 420,000 - 750,000; Full time

Job summary

Peak Support is seeking a Team Lead Scheduling Coordinators to lead a team, ensure timely caregiver scheduling, and deliver exceptional service. You will coach, monitor performance, and collaborate with internal departments to maintain caregiver coverage and client satisfaction.

The ideal candidate has 2+ years of leadership in scheduling or operations, strong coaching and communication skills, the ability to multitask in a fast-paced setting, and experience with scheduling platforms and

Qualifications

• 2+ years of leadership in scheduling, workforce management, or similar.
• Experience leading teams in fast-paced, high-volume operations.
• Strong coaching, communication and people management skills.
• Excellent problem-solving and decision-making abilities.
• Proficient with scheduling platforms and MS Office.

Responsibilities

• Lead, coach, and develop Scheduling Coordinators to meet goals.
• Oversee daily scheduling to ensure client shifts are filled on time.
• Build relationships with caregivers, clients, recruiters and internal teams.
• Monitor performance metrics and contribute to continuous improvement.

Skills

Leadership experience

Coaching

Communication

Multitasking

Scheduling systems

Microsoft Office

Tools

AlayaCare

Job description

Peak Support is seeking a Team Lead Scheduling Coordinators to lead a team, ensure timely caregiver scheduling, and deliver exceptional service. You will coach, monitor performance, and collaborate with internal departments to maintain caregiver coverage and client satisfaction.

The ideal candidate has 2+ years of leadership in scheduling or operations, strong coaching and communication skills, the ability to multitask in a fast-paced setting, and experience with scheduling platforms and