Client Success Lead - Remote, Work-Life Balance

Ultatech; Cebu City; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Night differential Php 5,000/month

Work-from-home allowance Php 2,500

Work-Life Balance

Job summary

Ultatech is seeking a Client Success Specialist to build and maintain strong relationships with clients by ensuring excellent service delivery, effective communication, and overall client satisfaction. The role involves coordinating with internal teams, monitoring account performance, and supporting long-term client retention and growth.

The ideal candidate holds a bachelor’s degree and proven experience in customer service or account management, with strong written and verbal communication

Qualifications

• Bachelor’s degree in Business Administration, Communications, Marketing, Human Resources, or related field preferred.
• Proven experience in customer service, account management, client relations, or a similar role.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office, Google Workspace, and CRM platforms.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Build and maintain positive client relationships through regular communication and support.
• Ensure timely resolution of client concerns, issues, and service requests.
• Coordinate with internal departments to address client needs and operational requirements.
• Monitor client satisfaction and provide recommendations for service improvements.
• Conduct client onboarding and orientation processes.
• Maintain accurate client records, reports, and documentation.
• Track account performance, deliverables, and client feedback.
• Prepare reports, updates, and meeting summaries for management and clients.
• Assist in client retention strategies and relationship management initiatives.
• Escalate critical concerns or service risks to management when necessary.
• Support process improvement initiatives to enhance customer experience.
• Ensure compliance with company policies, procedures, and service standards.
• Provide coaching, guidance, and ongoing support to team members to help improve performance, communication, and client service delivery.
• Conduct regular check-ins and coaching sessions to address challenges, enhance productivity, and promote professional growth.
• Assist employees in developing effective client management and problem-solving skills.
• Support performance improvement initiatives through constructive feedback and mentorship.
• Encourage accountability, teamwork, and continuous improvement within the team.

Skills

Verbal communication

Written communication

CRM platforms

Microsoft Office

Google Workspace

Problem solving

Team collaboration

Education

Bachelor’s degree in Business Administration or related field

Tools

CRM platforms

Microsoft Office

Google Workspace

Job description

Ultatech is seeking a Client Success Specialist to build and maintain strong relationships with clients by ensuring excellent service delivery, effective communication, and overall client satisfaction. The role involves coordinating with internal teams, monitoring account performance, and supporting long-term client retention and growth.

The ideal candidate holds a bachelor’s degree and proven experience in customer service or account management, with strong written and verbal communication