Client Success & Growth Leader

Teleperformance; Philippines; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Teleperformance in the Philippines is seeking a senior CRM specialist responsible for developing and implementing customer relationship management expansion and retention strategies. You will work with business development staff during the initial account management period.

Maintains loyalty and segmentation programs. Develops and sustains strategic business relationships with customers to promote organizational awareness and profitable business.

Qualifications

• Strong math ability and MS Excel proficiency.
• Experience managing profit & loss and its components.
• Extensive background in client services.

Responsibilities

• Develop and implement CRM expansion and retention strategies.
• Maintain loyalty and segmentation programs.
• Review and report on customer retention, opportunities, and market trends.
• Build and mentor a team of specialists.

Skills

Math

PNL management

Client Services

Tools

MS Excel

Job description

Teleperformance in the Philippines is seeking a senior CRM specialist responsible for developing and implementing customer relationship management expansion and retention strategies. You will work with business development staff during the initial account management period.

Maintains loyalty and segmentation programs. Develops and sustains strategic business relationships with customers to promote organizational awareness and profitable business.