Strategic Client Success & Retention Lead

Teleperformance; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Teleperformance in the Philippines is seeking a Client Services Manager responsible for developing and implementing customer relationship management expansion and retention strategies, working with business development during the initial account management period, and maintaining loyalty and segmentation programs.

The role involves developing and sustaining strategic relationships with customers to promote awareness and profitable business, reviewing retention metrics, market trends, and guiding

Qualifications

• Develops and sustains strategic business relationships with customers to promote awareness and profitability.
• Leads a team of specialists with employee lifecycle responsibilities.
• Coaches, mentors and trains others in the field of expertise.

Responsibilities

• Develops and implements CRM expansion and retention strategies.
• Collaborates with business development during the initial account management period.
• Reviews and reports on customer retention, opportunities, and market trends.
• Maintains loyalty and segmentation programs.
• Maintains relationships with high-value clients.

Skills

Customer relationship management

Account management

Team leadership

Mentoring/coaching

Decision making

Job description

Teleperformance in the Philippines is seeking a Client Services Manager responsible for developing and implementing customer relationship management expansion and retention strategies, working with business development during the initial account management period, and maintaining loyalty and segmentation programs.

The role involves developing and sustaining strategic relationships with customers to promote awareness and profitable business, reviewing retention metrics, market trends, and guiding