Senior Ops Manager — Facility Services Contracts

Confidential Company; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Confidential Company invites a Senior Operations Manager to lead the day-to-day operations of our Facility Services contracts. You will oversee hard and soft services, ensure KPI delivery, manage budgets, and maintain client satisfaction across multiple sites.

Reporting to the General Manager, you will build relationships with clients and suppliers, lead multidisciplinary teams, and drive continuous improvement, safety, and compliance, while aiming for contract profitability and growth.

Qualifications

• Bachelor's degree in Business Administration, Engineering, or related field.
• Minimum 8 years of progressive experience, including leadership responsibilities, commercial/contract management, preferably in Facility Services.
• Experience partnering with operational teams in Facilities Management, Engineering, Construction, Services, or related industries.

Responsibilities

• Lead the operational delivery of Hard and Soft Services across assigned contracts.
• Ensure achievement of contractual KPIs, service quality standards and client expectations.
• Manage budgets, profitability and overall contract performance.
• Build strong relationships with clients, suppliers and key stakeholders.
• Lead and develop multidisciplinary operational teams.
• Drive continuous improvement, innovation and digitalization initiatives.
• Ensure compliance with health & safety, labor and regulatory requirements.
• Identify opportunities to improve operational efficiency, grow existing contracts and expand services.

Education

Bachelor's Degree in Business Administration, Engineering, or related field

Leadership

Contract management

Facilities management

Stakeholder management

Job description

Confidential Company invites a Senior Operations Manager to lead the day-to-day operations of our Facility Services contracts. You will oversee hard and soft services, ensure KPI delivery, manage budgets, and maintain client satisfaction across multiple sites.

Reporting to the General Manager, you will build relationships with clients and suppliers, lead multidisciplinary teams, and drive continuous improvement, safety, and compliance, while aiming for contract profitability and growth.