Client Success Account Lead

Recruitify_HR; Philippines; On-site; PHP 240,000 - 420,000; Full time

Job summary

Recruitify_HR is seeking an Account Manager to support international client accounts in a dynamic BPO environment. You will manage daily account operations, liaise with clients to ensure satisfaction, and coordinate between clients and internal teams.

You will develop account strategies, track project progress, report metrics to stakeholders, and deliver exceptional service to optimize the client experience. A Bachelor's degree and 1-2 years in international voice accounts are preferred.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• 1-2 years experience in international voice account in BPO.
• Strong English language communication skills.
• Excellent customer service abilities.
• Effective scheduling and organizational skills.
• Strong problem-solving capabilities.

Responsibilities

• Manage daily account operations and liaise with clients to ensure satisfaction.
• Develop and implement account strategies to achieve client goals.
• Coordinate and schedule meetings between clients and internal teams.
• Track project progress and report on key metrics to stakeholders.
• Provide exceptional customer service to resolve issues and optimize client experience.

Skills

English proficiency

Customer service

Scheduling & organization

Problem solving

Education

Bachelor's degree in Business/Marketing or related field

Job description

Recruitify_HR is seeking an Account Manager to support international client accounts in a dynamic BPO environment. You will manage daily account operations, liaise with clients to ensure satisfaction, and coordinate between clients and internal teams.

You will develop account strategies, track project progress, report metrics to stakeholders, and deliver exceptional service to optimize the client experience. A Bachelor's degree and 1-2 years in international voice accounts are preferred.