Client Success & Account Lead

Recruitify_HR; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading recruitment agency in Cebu City is looking for an Account Manager to oversee daily operations and ensure client satisfaction. This role involves developing account strategies, coordinating meetings, and tracking project progress. Suitable candidates should possess a Bachelor's degree in Business or Marketing and have 1-2 years of experience in an international voice account within the BPO sector. Strong English communication and exceptional customer service skills are essential.

Qualifications

• 1-2 years experience in an international voice account in the BPO sector.

Responsibilities

• Manage daily account operations and liaise with clients to ensure satisfaction.
• Develop and implement account strategies to achieve client goals.
• Coordinate and schedule meetings between clients and internal teams.
• Track project progress and report on key metrics to stakeholders.
• Provide exceptional customer service to resolve issues and optimize client experience.

Skills

Strong English language communication skills

Excellent customer service abilities

Effective scheduling and organizational skills

Strong problem-solving capabilities

Education

Bachelor's degree in Business, Marketing, or related field

Job description

A leading recruitment agency in Cebu City is looking for an Account Manager to oversee daily operations and ensure client satisfaction. This role involves developing account strategies, coordinating meetings, and tracking project progress. Suitable candidates should possess a Bachelor's degree in Business or Marketing and have 1-2 years of experience in an international voice account within the BPO sector. Strong English communication and exceptional customer service skills are essential.