WFM Implementation Team Lead: Delivery & Growth

Automatic Data Processing, Inc.; Makati; Presencial; PHP 1.000.000 - 1.800.000; Tempo integral

Resumo da vaga

ADP, a global provider of cloud-based human capital management solutions, seeks a WorkForce Software Implementation Services Team Leader. You will lead Functional Consultants and Project Managers to ensure high-quality, on-time workforce management implementations across our client portfolio.

The role emphasizes coaching, governance, and continuous improvement, with focus on delivery Excellence and customer satisfaction in a dynamic environment.

Qualificações

• 5+ years in software implementation or client-facing roles.
• 2+ years leading, mentoring, or supervising implementation professionals.
• Experience managing customer relationships and escalations.

Responsabilidades

• Lead and develop a high-performance team of Functional Consultants and Project Managers.
• Oversee delivery of implementation projects with quality, consistency, and customer focus.
• Monitor project health, resource utilization, capacity planning, and performance metrics.
• Ensure adherence to methodologies, documentation standards, and best practices.

Conhecimentos

Software implementation

Project delivery

Client-facing

Stakeholder management

Communication

Formação

Bachelor's degree or equivalent

Ferramentas

Microsoft Office

Project management tools

Resource planning tools

Descrição da vaga

ADP, a global provider of cloud-based human capital management solutions, seeks a WorkForce Software Implementation Services Team Leader. You will lead Functional Consultants and Project Managers to ensure high-quality, on-time workforce management implementations across our client portfolio.

The role emphasizes coaching, governance, and continuous improvement, with focus on delivery Excellence and customer satisfaction in a dynamic environment.