Client Services & Scheduling Coordinator

WinterCrib Airconditioning Sales & Services Inc.; Pulilan; On-site; PHP 201,000 - 335,000; Full time

Job summary

WinterCrib Airconditioning Sales & Services Inc. is seeking a diligent coordinator to handle client inquiries via call, text, Viber, and email. You will schedule daily services and installations, update clients on ETAs, and ensure smooth coordination with technicians.

The role requires at least 1 year in customer service and strong organizational skills, with proficiency in Google Sheets and Excel. You will maintain SRs and quotations, manage branch inquiries, and support administrative tasks in

Qualifications

• Bachelor's degree in any related field.
• At least 1 year experience in customer service and client/team coordination.
• Strong communication and organizational skills.
• Good time management and multitasking ability.
• Proficient in Google Sheets, Excel, and basic documentation tools.
• Ability to handle multiple clients and schedules efficiently.
• Detail-oriented and problem-solving mindset.
• Willing to work in a fast-paced environment.

Responsibilities

• Handle client inquiries via call, text, Viber, and email.
• Schedule daily services/installations and update clients on ETAs.
• Follow up with clients and confirm installation schedules.
• Prepare Service Reports (SR) and quotations before installations.
• Coordinate with technicians and monitor field activities.
• Resolve schedule issues and provide client updates when needed.
• Maintain accurate records of SRs, quotations, and installation documents.
• Organize files for easy tracking and reporting.
• Assist with administrative and operational tasks as required.
• Manage Branch Inquries.
• Dispatch Technician.
• Monitor Inventory stocks.

Skills

Strong communication

Organizational skills

Time management

Multitasking

Google Sheets

Excel

Documentation tools

Detail-oriented

Problem-solving mindset

Education

Bachelor's degree

Tools

Google Sheets

Excel

Documentation tools

Job description

WinterCrib Airconditioning Sales & Services Inc. is seeking a diligent coordinator to handle client inquiries via call, text, Viber, and email. You will schedule daily services and installations, update clients on ETAs, and ensure smooth coordination with technicians.

The role requires at least 1 year in customer service and strong organizational skills, with proficiency in Google Sheets and Excel. You will maintain SRs and quotations, manage branch inquiries, and support administrative tasks in