CSR Admin

Ali Aydi; Philippinen; Remote; PHP 167.000 - 234.000; Vollzeit

Benefits dieser Stelle

Remote work

Dayshift (AEST hours)

Full-time

HMO (STAFF only)

Christmas bonus

Zusammenfassung

Ali Aydi is seeking a CSR Admin to provide frontline customer service and administrative support to the operations team from a remote setup. The role focuses on lead management, customer confirmations, scheduling, and timely follow-ups to keep daily processes running smoothly.

You will handle SMS/email communications, manage calls to leads, update records in the scheduling system (Aroflo), and assist with real estate and maintenance client bookings while maintaining a high level of accuracy and

Qualifikationen

• Proven experience in customer service, call handling, or administrative support roles.
• Strong verbal and written English communication skills with a confident phone manner.
• High attention to detail and excellent organisational skills.
• Ability to manage high call volumes and competing priorities calmly.

Aufgaben

• Customer contact and lead management: Send confirmation SMS, call overnight leads, action outbound web leads, follow up on web leads, manage confirmations, and rebookings.
• Scheduling and booking support: Manage calendar requests, book jobs in Aroflo, follow up on rescheduled jobs, and assist with real estate and maintenance client bookings.
• Administrative and reporting tasks: Prepare cancellation letters, email to Manager, maintain customer/job records in Aroflo, assist with ad hoc tasks.

Kenntnisse

Customer service

Call handling

Administrative support

CRM familiarity

Scheduling

English communication

Tools

Aroflo

CRM

SMS tools

Email tools

Jobbeschreibung

Our client is a premier climate control and electrical service company providing high-quality installation, repairs, and maintenance solutions. They service a wide range of residential and commercial clients across various suburban regions.

They are now seeking to hire a CSR Admin to provide frontline customer service and administrative support to the operations team. This role focuses heavily on lead management, customer confirmations, scheduling, and follow-ups to ensure seamless daily operations.

Job ResponsibilitiesCustomer Contact and Lead Management

• Send confirmation SMS messages to customers
• Call office headquarters overnight leads
• Action outbound web leads via phone calls
• Manage pending and follow-up web leads
• Update and manage confirmation SMS replies
• Call customers who have not confirmed bookings for the following day
• Assist with replying to SMS messages from web leads
• Conduct customer happy calls to ensure satisfaction

Scheduling and Booking Support

• Manage calendar requests
• Assist with booking jobs in the Aroflo schedule
• Call customers in Aroflo to follow up on rescheduled jobs and attempt rebooking
• Assist with booking real estate requests
• Assist with booking Maintenance Agreement and Routine Care clients

Administrative and Reporting Tasks

• Download and prepare cancellation letters every Monday
• Email prepared cancellation letters to the Manager for printing and posting
• Maintain accurate customer and job records in Aroflo
• Support the customer service team with ad hoc administrative tasks as required
• Proven experience in customer service, call handling, or administrative support roles
• Strong verbal and written English communication skills with a confident phone manner
• High attention to detail and excellent organisational skills
• Ability to manage high call volumes and competing priorities calmly in a fast-paced environment
• Customer-focused mindset with robust problem-solving capabilities
• Ability to work independently, follow set processes, and maintain reliable attendance
• Experience with basic to intermediate CRM, booking systems, or scheduling platforms
• Proficiency with intermediate SMS and email communication tools

Nice-to-Have Skills

• Previous experience in HVAC, trades, or service-based industries
• Prior experience specifically using Aroflo software
• Permanent Work-From-Home Set-Up
• Dayshift (Australian Eastern Standard Time business hours)
• Full-Time Job
• HMO (STAFF only)
• Christmas Bonus equivalent to 1 month's wage (pro-rate)

Tags

Customer Support CRM Customer Service and Data Entry

Details

Who may apply Asia Only As the board states it — check the description for country or time-zone limits.