Key Responsibilities
A Sales Coordinator plays a crucial role in supporting the sales team and ensuring smooth operations within the sales department. The job typically includes the following responsibilities:
1. Administrative Support
- Handle sales paperwork, including quotes, contracts, and other forms.
- Organize and maintain customer databases and records.
- Prepare data entry tasks to aid in sales report and sales performance.
2. Customer Interaction
- Communicate with customers regarding booking status, deliveries, and pick-up schedule availability.
- Respond to customer inquiries and resolve issues or concerns promptly.
- Coordinate with customers to ensure bookings are processed, correct and delivered on time.
3. Sales Team Support
- Assist the sales team with scheduling meetings, appointments, and follow-ups.
- Coordinate sales training and product information updates for the team.
- Help manage sales documentation, presentations, and proposals.
4. Booking Processing & Follow-Ups
- Process customer bookings, track booking / delivery status, and coordination.
- Work with other departments (e.g., operations and finance) to ensure bookings are fulfilled.
- Ensure timely delivery of bookings and services.
5. Sales Reporting & Analysis
- Generate reports on sales trends, forecasts, and performance metrics.
- Assist in developing sales strategies and tracking progress toward goals.
- Maintain accurate records of sales activities and customer interactions.
6. Coordination & Collaboration
- Act as a liaison between the sales team and other departments such as operations, finance and management.
- Assist in managing relationships with internal and external clients.
Key Skills
- Strong organizational and time-management skills
- Excellent communication and interpersonal skills
- Proficiency in office software (Excel, Word, etc..)
- Problem-solving and attention to detail
- Ability to work under pressure and meet deadlines
Qualifications
- Bachelor’s degree in business, marketing, or related fields may be preferred.
- Previous experience (2-3 years) in sales or customer service is REQUIRED.
Job Types: Full-time, Permanent