CRM & Scheduling Coordinator — Customer Support

Ali Aydi; Philippines; Remote; PHP 167,000 - 234,000; Full time

Benefits offered by this job

Remote work

Dayshift (AEST hours)

Full-time

HMO (STAFF only)

Christmas bonus

Job summary

Ali Aydi is seeking a CSR Admin to provide frontline customer service and administrative support to the operations team from a remote setup. The role focuses on lead management, customer confirmations, scheduling, and timely follow-ups to keep daily processes running smoothly.

You will handle SMS/email communications, manage calls to leads, update records in the scheduling system (Aroflo), and assist with real estate and maintenance client bookings while maintaining a high level of accuracy and

Qualifications

• Proven experience in customer service, call handling, or administrative support roles.
• Strong verbal and written English communication skills with a confident phone manner.
• High attention to detail and excellent organisational skills.
• Ability to manage high call volumes and competing priorities calmly.

Responsibilities

• Customer contact and lead management: Send confirmation SMS, call overnight leads, action outbound web leads, follow up on web leads, manage confirmations, and rebookings.
• Scheduling and booking support: Manage calendar requests, book jobs in Aroflo, follow up on rescheduled jobs, and assist with real estate and maintenance client bookings.
• Administrative and reporting tasks: Prepare cancellation letters, email to Manager, maintain customer/job records in Aroflo, assist with ad hoc tasks.

Skills

Customer service

Call handling

Administrative support

CRM familiarity

Scheduling

English communication

Tools

Aroflo

CRM

SMS tools

Email tools

Job description

Ali Aydi is seeking a CSR Admin to provide frontline customer service and administrative support to the operations team from a remote setup. The role focuses on lead management, customer confirmations, scheduling, and timely follow-ups to keep daily processes running smoothly.

You will handle SMS/email communications, manage calls to leads, update records in the scheduling system (Aroflo), and assist with real estate and maintenance client bookings while maintaining a high level of accuracy and