Service Coordinator

WinterCrib Airconditioning Sales & Services Inc.; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

WinterCrib Airconditioning Sales & Services Inc. in Manila is seeking a Customer Service & Scheduling Coordinator to handle client inquiries via call, text, Viber, and email; schedule daily services and installations; coordinate with technicians; and prepare service reports and quotations.

The role demands strong communication, organization, and multitasking in a fast-paced environment. Ideal candidates hold a bachelor's degree and at least 1 year in customer service, with proficiency in Google

Qualifications

• Bachelor's degree in any related field.
• At least 1 year experience in customer service and client/team coordination.
• Strong communication and organizational skills.
• Proficient in Google Sheets and Excel.
• Able to manage multiple clients and schedules efficiently.
• Detail-oriented with problem-solving mindset.
• Willing to work in a fast-paced environment.

Responsibilities

• Handle client inquiries via call, text, Viber, and email.
• Schedule daily services/installations and update clients on ETAs.
• Follow up with clients and confirm installation schedules.
• Prepare Service Reports (SR) and quotations before installations.
• Coordinate with technicians and monitor field activities.
• Resolve schedule issues and provide client updates when needed.
• Maintain accurate records of SRs, quotations, and installation documents.
• Organize files for easy tracking and reporting.
• Assist with administrative and operational tasks as required.

Skills

Communication

Organizational Skills

Time Management

Multitasking

Detail-oriented

Problem-solving

Fast-paced environment

Education

Bachelor's degree in related field

Tools

Google Sheets

Excel

Documentation tools

Job description

Job Description :

• Handle client inquiries via call, text, Viber, and email.
• Schedule daily services/installations and update clients on ETAs.
• Follow up with clients and confirm installation schedules.
• Prepare Service Reports (SR) and quotations before installations.
• Coordinate with technicians and monitor field activities.
• Resolve schedule issues and provide client updates when needed.
• Maintain accurate records of SRs, quotations, and installation documents.
• Organize files for easy tracking and reporting.
• Assist with administrative and operational tasks as required.

Requirements :

• Bachelor's degree in any related field
• At least 1 year experience in customer service and client/team coordination
• Strong communication and organizational skills
• Good time management and multitasking ability
• Proficient in Google Sheets, Excel, and basic documentation tools
• Ability to handle multiple clients and schedules efficiently
• Detail-oriented and problem-solving mindset
• Willing to work in a fast-paced environment