Concierge

Campaign Complete Solutions Phils. Inc.; Philippines; On-site; PHP 171,000 - 231,000; Full time

Job summary

Campaign Complete Solutions Phils. Inc. is seeking a Customer Service/Receptionist to manage guest arrivals and coordinate with staff and vendors while upholding a professional, customer‑oriented service standard.

The role requires a Bachelor’s degree in Tourism or related field, strong verbal and written communication, and proficiency in Microsoft Office. Fresh graduates are welcome; monitor visitor flow, issue badges, and maintain accurate records.

Qualifications

• Bachelor’s degree in Tourism and/or related course.
• Fresh graduates are welcome to apply.
• Prior experience in facilities, property management, hospitality or related field.
• Effective verbal and written communication skills.
• Able to interact with the general client staff & vendors with ease; ability to manage conflicts and conflicting priorities.
• Proactive & professional approach to customer service.
• Has a customer-oriented attitude.
• Demonstrates ability to prioritize and manage the completion of projects in an efficient and timely manner.
• Knowledge in Microsoft Office.
• Practice email etiquette.

Responsibilities

• Foreseeing and assessing guests'/customers' needs and ensuring satisfaction.
• Complying with regulations and good practices to ensure customer satisfaction; maintaining a positive workplace ambiance.
• Align with “The Globe Way” culture.
• Catering to guests' needs by anticipating and answering their requests in a timely manner.
• Handling outgoing and incoming correspondence accurately and timely.
• Deliver as committed, provide updates to avoid escalation.
• Ensure guests' queries reach the appropriate party within the day.
• Liaise between guests and site premise; respond to questions and inquiries.
• Ensure information provided to the guest is current and accurate.
• Provide warmth and personalized greetings; verify visitor IDs.
• Direct guests to meeting venues; manage visitor flow.
• Efficiently handle customer complaints to avoid escalation.
• Maintain visitor management rules and monthly reports.
• Utilize the visitor management system 100%.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Microsoft Office

Email etiquette

Education

Bachelor’s degree in Tourism or related field

Tools

Microsoft Office

Job description

Job description:

• Bachelor’s degree in Tourism and/or any related course

• Fresh graduates are welcome to apply

• Prior experience in facilities, property management, hospitality or related field

• Effective verbal and written communication skills

• Able to interact with the general client staff & vendors with ease Ability to manage conflict and conflicting priorities.

• Demonstrates proactive & professional approach to customer service

• Has a customer-oriented attitude

• Demonstrates ability to prioritize and manage the completion of projects in an efficient and timely manner

• Has Knowledge in Microsoft Office

• Practice email etiquette

Responsibilities

Foreseeing and assessing the guests/customer needs:

• Complying with the establishment’s regulations and good practices to ensure customer satisfaction;

• Maintain a positive workplace ambiance

• Align with “The Globe Way” culture;

• Catering to the guests’ needs by anticipating and answering their requests in a timely manner;

• Handling outgoing and incoming correspondence in an accurate and timely manner.

• Deliver as committed, give situational updates if there is a dependency as soon as the information is available, to avoid further issue and escalation

• Ensures guests/customer’s query or concern reaches the appropriate party within the day.

Communicating with the guest / Service Orientation:

• Being the liaison between the guest and the site premise;

• Responding to the guests’ questions and inquiries; and

• Ensuring all information provided to the guest is current and accurate;

• Warmth and sincere greetings, personalized if possible

• Consistent phone confirmation of guests or visitor’s identification (ID);

• Consistent capturing and storing of visitor’s guest’s profile

• Prompt confirmation of the meeting or visit with the host employee;

• Issuance of guest badge for the confirmed and valid meeting or visit;

• Direct guests to appropriate waiting area or straight to the meeting venue, as agreed with the host employee;

• Efficiency in handling customer complaints to avoid escalation;

• Consistently implement the existing building access house rules in coordination with the monthly reports;

• 100%t utilization of the existing visitor management system.

Facilitating Guest Traffic:

• Consistently monitor and implement the orderliness of the reception desk transactions and lobby waiting area;

• Identify and process legitimate visitors or guests for official meetings;

• Identify and process reception desk transactions that need to de diverted to the official;

• Identify and process special material receiving transactions such as senior leadership teams and local government;

• Identify and process the contractual employees that needs issuance of Security OD due to frequent or regular visits;

• Identify and process guests or visitors of vendors or business partners, and confirmation with immediate monthly reports.

LOCATION: BGC, TAGUIG CITY

SCHEDULE: MONDAY TO FRIDAY - 8hr + 1hr break

SALARY: Php 18,000 MONTH

Work Location: In person