Client Services Manager

Michael Page; Pasig; On-site; PHP 750,000 - 1,100,000; Full time

Benefits offered by this job

Career development

Autonomy

Competitive compensation

Collaborative environment

Diverse client portfolio

Growth opportunities

Job summary

Michael Page is seeking an Account Manager to manage a portfolio of key client accounts, coordinate project delivery, and identify opportunities to grow existing relationships.

The ideal candidate will have a Bachelor's degree and proven experience in account management, with strong communication and analytical skills to drive client satisfaction and business results across a diverse client base.

Qualifications

• Bachelor's degree in a relevant discipline.
• Proven experience in account management, client services, or customer relationship management.
• Strong ability to build and maintain trusted client relationships.
• Excellent communication, negotiation, and stakeholder management skills.
• Demonstrated project management and multitasking capabilities.
• Analytical mindset with the ability to interpret data and present insights effectively.
• Strategic thinker with a proactive and solution-oriented approach.
• Ability to manage multiple clients and priorities simultaneously.
• Passion for delivering exceptional customer experiences and business results.
• Strong team player who values accountability, collaboration, innovation, and excellence

Responsibilities

• Act as the primary point of contact for an assigned portfolio of clients.
• Build strong, long-term relationships to ensure high levels of client satisfaction and retention.
• Develop a deep understanding of client objectives, challenges, and business needs.
• Create and execute account plans to support client success and business growth.
• Coordinate with internal teams to ensure projects and services are delivered on time and within scope.
• Manage client onboarding and maintain a seamless customer experience.
• Conduct regular client reviews, performance discussions, and strategic planning sessions.
• Monitor account performance and provide data-driven insights and recommendations.
• Proactively identify risks and resolve client concerns in a timely manner.
• Identify upselling and cross-selling opportunities within existing accounts.
• Stay informed on market trends and industry developments to anticipate client needs.

Skills

Communication

Negotiation

Stakeholder management

Analytical mindset

Project management

Multitasking

Account management

Client relationships

Education

Bachelor's degree

Job description

• Manage strategic client accounts and drive business growth.
• Collaborate with cross-functional teams on impactful projects.

About Our Client

Our client is a leading provider of design, project, and business support solutions, partnering with organizations to deliver high-quality outcomes across diverse projects and initiatives. With a strong focus on innovation, collaboration, and client service, they are committed to building lasting relationships and creating measurable value for their customers.

Job Description

As an Account Manager, you will be responsible for managing client relationships, coordinating project delivery, and identifying opportunities to grow existing accounts.

• Act as the primary point of contact for an assigned portfolio of clients.
• Build strong, long-term relationships to ensure high levels of client satisfaction and retention.
• Develop a deep understanding of client objectives, challenges, and business needs.
• Create and execute account plans to support client success and business growth.
• Coordinate with internal teams to ensure projects and services are delivered on time and within scope.
• Manage client onboarding and maintain a seamless customer experience.
• Conduct regular client reviews, performance discussions, and strategic planning sessions.
• Monitor account performance and provide data-driven insights and recommendations.
• Proactively identify risks and resolve client concerns in a timely manner.
• Identify upselling and cross-selling opportunities within existing accounts.
• Stay informed on market trends and industry developments to anticipate client needs.

The Successful Applicant

• Bachelor's degree in a relevant discipline.
• Proven experience in account management, client services, or customer relationship management.
• Strong ability to build and maintain trusted client relationships.
• Excellent communication, negotiation, and stakeholder management skills.
• Demonstrated project management and multitasking capabilities.
• Analytical mindset with the ability to interpret data and present insights effectively.
• Strategic thinker with a proactive and solution-oriented approach.
• Ability to manage multiple clients and priorities simultaneously.
• Passion for delivering exceptional customer experiences and business results.
• Strong team player who values accountability, collaboration, innovation, and excellence

What's on Offer

• Opportunity to work with a growing and client-focused organization.
• Exposure to a diverse portfolio of clients and projects.
• Collaborative and supportive team environment.
• Career development and progression opportunities.
• Autonomy to manage key client relationships and influence business growth.
• Competitive compensation and benefits package.