Client Service Staff (Makati Area)

Asia Peopleworks Inc.; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading service provider in the Philippines is seeking a dedicated Client Service Staff. You will provide essential technical and non-technical support, manage user accounts, and assist in onboarding via User Acceptance Training. Suitable for those with at least 6 months of experience or fresh graduates. Join us to help improve user experiences and support our Market Participants.

Qualifications

• At least 6 months of experience in a service desk or customer service role.
• Fresh graduates are welcome to apply.

Responsibilities

• Provide first-level technical and non-technical support to Market Participants.
• Address and resolve user inquiries and issues promptly.
• Manage user accounts, access, and permissions.
• Assist during User Acceptance Training sessions.
• Document and escalate issues as needed.

Skills

Technical support

Customer service

User management

Education

Bachelor's Degree in Business, IT, Computer Science, or related fields

Job description

Overview

We are seeking a dedicated Client Service Staff to provide first-level technical and non-technical support to Market Participants. The successful candidate will handle user management tasks and assist during User Acceptance Training to ensure smooth onboarding and ongoing support.

Responsibilities

• Provide first-level technical and non-technical support to Market Participants
• Address and resolve user inquiries and issues promptly
• Manage user accounts, access, and permissions
• Assist during User Acceptance Training sessions
• Document and escalate issues as needed to ensure timely resolution.

Qualifications

• Bachelor\'s Degree in Business, IT, Computer Science, Relationship Management, or related fields
• At least 6 months of experience in a service desk or customer service role
• Fresh graduates are welcome to apply and will be considered.