Client Support Associate - Onsite IT & Training

Asia Peopleworks Inc.; Makati; On-site; PHP 180,000 - 240,000; Full time

Job summary

A leading service provider is seeking a dedicated Client Service Staff member in Makati. This role involves providing first-level technical and non-technical support, managing user accounts, and assisting in User Acceptance Training. Candidates with a Bachelor's Degree in Business, IT, or related fields, along with customer service experience, are encouraged to apply. Fresh graduates will be considered. The position is on-site, offering hands-on involvement in user management tasks.

Qualifications

• At least 6 months of experience in a service desk or customer service role.
• Fresh graduates are welcome to apply.

Responsibilities

• Provide first-level technical and non-technical support to Market Participants.
• Address and resolve user inquiries and issues promptly.
• Manage user accounts, access, and permissions.
• Assist during User Acceptance Training sessions.
• Document and escalate issues as needed to ensure timely resolution.

Skills

Technical support

Customer service

User management

Education

Bachelor's Degree in Business, IT, Computer Science, or related fields

Job description

A leading service provider is seeking a dedicated Client Service Staff member in Makati. This role involves providing first-level technical and non-technical support, managing user accounts, and assisting in User Acceptance Training. Candidates with a Bachelor's Degree in Business, IT, or related fields, along with customer service experience, are encouraged to apply. Fresh graduates will be considered. The position is on-site, offering hands-on involvement in user management tasks.