Technical Support Associate

Asia Peopleworks Inc.; Makati; On-site; PHP 180,000 - 300,000; Full time

Job summary

Asia Peopleworks Inc. in Makati, Philippines is hiring a helpdesk technician to provide first-level technical and non-technical support to market participants. You will handle user access management and assist in testing activities.

The role requires basic IT troubleshooting, good customer service, and the ability to multitask. Familiarity with Service Desk tools is a plus; MS Office proficiency is expected. This is a full-time on-site position based in Makati.

Qualifications

• Basic knowledge in MS Office and tools.
• Strong customer service skills for calls and emails.
• Basic IT troubleshooting abilities.
• Ability to manage multiple tasks simultaneously.
• Knowledge of Service Desk tools is a plus.

Responsibilities

• Provide first-level technical and non-technical support to Market Participants.
• Handle user access management (create, delete, modify accounts, password resets).
• Perform security and system parameter tasks.
• Provide support during testing.

Skills

MS Office

Customer service

IT troubleshooting

Multi-tasking

Service Desk tools knowledge

Tools

Service Desk tools

Job description

DUTIES & RESPONSIBILITIES:

1. Provide first-level technical and non-technical support to Market Participants.

2. Handles user access management (ex. creation, deletion, modification and password reset of user credentials).

3. Perform security and system parameters task.

4. Provides support during testing.

JOB SPECIFICATIONS:

1. Basic knowledge in Microsoft (MS) Office and Tools

2. Good customer services skills; can handle calls and emails

3. Has basic IT troubleshooting skills

4. Able to handle multiple tasks simultaneously

5. Knowledgeable of any Service Desk tool is a plus.